General
Q: What is your Shipping Policy?
A:
All order Shipments will be made via "best way" - in most cases via UPS Ground. Claims for loss or damage must be made within five (5) days of receipt of shipment. Any sales order transacted in full on our Internet site over $500 will be pre-paid in most all cases. Standard pre-paid freight is $1,000 for in-stock items not transacted on our Internet site for registered customers only. Orders shipped outside the 48 contiguous states must be shipped via UPS-Blue (2-day) and are not eligible for pre-paid freight.
Please allow at least one (1) working day for all in-stock items to ship via UPS Ground (allow an extra day for any item that requires Keying). Most Emtek items will ship in 10-12 working days. UPS is our main freight carrier and UPS-Ground is our standard delivery service. We are integrated with UPS on our web site and have a daily weekday UPS pickup between 3:30-4:00 p.m. EST. Items shipped via UPS-Ground will be left at receipient address. Taylor Security must be notified in advance of any delivery that requires a signature and those deliveries will be subject to the standard UPS upcharge fee. If UPS is unable to determine a shipping charge to your location that charge will be added after the order ships. Also, customers will be charged in full for any freight-in charges associated with refused or rejected deliveries.
We also offer speedier UPS services including UPS-Blue (2-day) and UPS-Red (Overnight). If UPS-Red (Overnight) is selected on an order received before 1 p.m. on Friday that order will be shipped Overnight for Monday delivery unless "Special Saturday Delivery" is specified by the customer.
Note: All orders received after 2 p.m. are subject to be shipped the next business day, including UPS-Red & UPS-Blue orders. The reason being that all of our orders need to be filled, printed, pulled in the warehouse, checked for accuracy, packaged, weighed and shipped by 3:30 p.m. Monday thru Friday. Due to increasing demands of sizable orders we need to build in time to make sure your order ships correctly to you the first time. In addition, all orders that require special keying are subject to next business day shipping. Our keying schedules are based on the order in which they were received and we ask that you please build in an extra day for any special key work.
We can ship via Fed Ex only if customers provide us with their shipping account numbers. In the event of a third-party pickup, (other than UPS) please allow 1-2 extra business days to schedule with the third-party shipper.
Taylor Security can ship to APO addresses via USPS and that feature is enabled on our web site. We also can ship to Canada through our web site via UPS. Taylor Security is not liable for any additional tax or duties on all international orders.
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Q: How do I know if items on your site are in stock, or if they need to be backordered?
A: The only time there will ever be a “backorder” at Taylor Security is if you order Emtek (because most of their items are made-to-order), or if you require specific keying that can only be done at the factory.
Besides that every item on our site is considered a “stocked item” that we can ship to you from one of several warehouses around the country. Most of the time if we don’t have a lock in our central location you actually will get the item quicker than if we did have it in stock here because we will ship it from a warehouse that is geographically closer to you.
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Q: What is the normal lead time for an order placed on your site?
A: Our goal at Taylor Security is to ship out every order the same day it's received. However there are some factors that can delay shipment:
- Backorders:
- Shipping: UPS picks up our outgoing deliveries everyday between 3:30 - 4:00 p.m. EST. All orders received after 12 p.m. are subject to be shipped the next business day, including UPS-Red & UPS-Blue orders. The reason being that all of our orders need to be filled, printed, pulled in the warehouse, checked for accuracy, packaged, weighed and shipped by 3:30 p.m. Monday thru Friday.
- Keying: For most orders that require specific keying please allow at least 1 extra day to ship. All of our in-house key work is on a first-come-first-serve schedule so we cannot guarantee same-day keying. Most of our keying gets done that night, and ships out the following day ... with the exception of extremely large key jobs.
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Q: How can I buy from you on credit terms?
A: We require all new customers to fill out our credit application in order to establish commercial credit terms. You can
click here to get our application:.
Once complete you can fax the application back to us at: 301-948-1029.
The only time we don’t require a credit application is if the purchase is made with a credit card (we accept Visa, MasterCard, American Express & Discover). We also can accept Purchase Orders from public institutions such as state or federal governments and public schools & universities.
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Q: Can I send you a Purchase Order to buy from you?
A: We can accept Purchase Orders from established customers or from any public institution, such as state or federal governments, and public schools & universities.
We require all new customers to fill out our credit application in order to establish commercial credit terms. You can click
here to get our application:
Once complete you can fax the application back to us at: 301-948-1029.
The only time we don’t require a credit application is if the purchase is made with a credit card (we accept Visa, MasterCard, American Express & Discover).
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Q: What is your Warranty Policy?
A: All products sold as new are covered by the respective manufacturer’s standard warranty. TS&L does not offer separate warranties for any items sold. Items purchased from our "Close-out" section are sold as is and are non-returnable.
Please check your order as soon as possible. All shortages must be reported to TS&L within five (5) days of receipt of merchandise. Any merchandise that is lost and/or damaged by the delivering carrier must be reported within 48 hours of receipt. Signing the delivery receipt without noting any damage will nullify the insurance on the order and constitutes receipt of the merchandise in good condition. It will be the purchaser’s responsibility to file the appropriate claim forms with the delivering carrier.
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Q: What is the difference between Fail Safe lock and a Fail Secure lock?
A:
Fail-safe lock - An electric lock that automatically unlocks with any power interruption.
Fail-secure lock - An electric lock that requires power to unlock.
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Q: What are the different keying options for locks?
A:
Keyed Alike - All cylinders may be operated by the same key (not to be confused with master keyed).
Keyed Different - A different individual key operates each cylinder (or group of cylinders).
Master Keyed - A key to operate a group of cylinders, each of which may be set to a different individual key. (All cylinders in a group can be operated by one master key, although all cylinders may be keyed differently, not to be confused with keyed alike).
Construction Keyed (PK) - Is a temporary master key used primarily by builders that is voided when the home owner uses his key.
All keying charges will be applied when the appropriate key selections are made. If Keying is requested separately we will add those charges accordingly.
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Q: Can you "Special Order" products that are not listed on your web site?
A: We can “Special Order” items for you. We have open accounts with hundreds of manufacturers nationwide and are happy to secure the items you need. However we do have some ground rules when “Special Ordering”.
- Getting pricing and availability on special order items from the factory takes time, therefore we require that you be a registered Taylor Security & Lock customer before we can provide you with factory quotes.
- To become a registered Taylor Security & Lock customer we require that you fill out our credit application. You can print it off our web site here.
- Once completed you can fax back to us at: 301-948-1029.
- Commercial accounts must spend $5,000 a year to maintain terms.
- You must know exact part numbers when you request special pricing from us, as well as any other required features including finish, handing, voltage, etc.
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Q: Can you "Second-Source" products that are not listed on your web site?
A: We can “Special Order” items for you. We have open accounts with hundreds of manufacturers nationwide and are happy to secure the items you need. However we do have some ground rules when “Special Ordering”.
- Getting pricing and availability on special order items from the factory takes time, therefore we require that you be a registered Taylor Security & Lock customer before we can provide you with factory quotes.
- To become a registered Taylor Security & Lock customer we require that you fill out our credit application. You can print it off our web site here.
- Once completed you can fax back to us at: 301-948-1029.
- Commercial accounts must spend $5,000 a year to maintain terms.
- You must know exact part numbers when you request special pricing from us, as well as any other required features including finish, handing, voltage, etc.
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Q: What is "Special Ordering"?
A:
Special Ordering refers to when we purchase items for you direct from the manufacturer. The benefit of “Special Ordering” is a lower cost but usually a longer lead time.
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Q: What is "Second Sourcing"?
A:
Second Sourcing refers to when we purchase items for you from other distributors. Second-Sourcing enables you to get hard-to-find items quickly but at a slightly higher cost.
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Q: What is the difference between "Special Ordering" and "Second Sourcing"?
A: “
Special Ordering” refers to Taylor Security purchasing items for you direct from the manufacturer, while “
Second-Sourcing” refers to Taylor Security purchasing an item for you from another distributor.
The benefits of “
Special Ordering” is that we can get items direct from the factory at the lowest cost possible.
The benefits of “
Second Sourcing” is that we can get hard-to-find items sent quickly (usually same day).
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Q: What is a "Bump Key"?
A:
Bump Key- Locksmith Tool
A Bump Key is not an ordinary, everyday item. Like pickguns and lock picks, a Bump Key is a professional locksmith tool used by a certified, trained professional to bypass a lock and help consumers gain access to their homes or offices.
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Q: What steps can consumers take?
A: Consumers also should take steps to make their home or office unattractive to would-be thieves and burglars. Some simple steps include making sure entrances and property perimeters are adequately lit; using motion sensors linked to outdoor lighting; and installing a dead-bolt with a high-security cylinder on doors. Consumers also should partner with neighbors to establish neighborhood watch efforts.
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Q: What is the Industry's response?
A: -The inappropriate and illegal use and sale of professional locksmith tools such as "Bump Keys" to gain unauthorized entry to a home or office is an industry-wide issue and one not related to lock performance or quality. We have been working with other members of the lock industry to address this issue, including BHMA and ALOA, who have both issued public statements on "bumping".
-Working with the lock and locksmith industry and federal and state regulators and law enforcement, we want to regulate access to bump keys and to make the unauthorized use of a bump key a crime.
-As part of our business, we constantly evaluate technologies to offer enhanced security features to fustrate efforts to pick a lock for criminal gain. We offer a broad range of lock options so customers can select products to create security levels specific to their unique needs. Schlage products with Primus cylinders are available through authorized locksmiths and dealers nationwide.
-We always advise our customers to view securing their property in a systematic approach consisting of different layers of deterrence and protection. A lock is just one layer.
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Freight
Q: What is your Freight Policy?
A: All order Shipments will be made via "best way" - in most cases via UPS Ground. Claims for loss or damage must be made within five (5) days of receipt of shipment.
Any sales order transacted in full on our Internet site over $500 will be pre-paid in most all cases. Standard pre-paid freight is $1,000 for in-stock items not transacted on our Internet site for registered customers only. Orders shipped outside the 48 contiguous states must be shipped via UPS-Blue (2-day) and are not eligible for pre-paid freight.
Please allow at least one (1) working day for all in-stock items to ship via UPS Ground (allow an extra day for any item that requires Keying). Most Emtek items will ship in 10-12 working days. UPS is our main freight carrier and UPS-Ground is our standard delivery service. We are integrated with UPS on our web site and have a daily weekday UPS pickup between 3:30-4:00 p.m. EST. Items shipped via UPS-Ground will be left at receipient address. Taylor Security must be notified in advance of any delivery that requires a signature and those deliveries will be subject to the standard UPS upcharge fee. If UPS is unable to determine a shipping charge to your location that charge will be added after the order ships. Also, customers will be charged in full for any freight-in charges associated with refused or rejected deliveries.
We also offer speedier UPS services including UPS-Blue (2-day) and UPS-Red (Overnight).
If UPS-Red (Overnight) is selected on an order received before 1 p.m. on Friday that order will be shipped Overnight for Monday delivery unless "Special Saturday Delivery" is specified by the customer.
Note: All orders received after 1 p.m. are subject to be shipped the next business day, including UPS-Red & UPS-Blue orders. The reason being that all of our orders need to be filled, printed, pulled in the warehouse, checked for accuracy, packaged, weighed and shipped by 3:30 p.m. Monday thru Friday. Due to increasing demands of sizable orders we need to build in time to make sure your order ships correctly to you the first time. In addition, all orders that require keying are subject to next business day shipping. Our keying schedules are based on the order in which they were received and we ask that you please build in an extra day for any special key work.
We can ship via Fed Ex only if customers provide us with their shipping account numbers. In the event of a third-party pickup, (other than UPS) please allow 1-2 extra business days to schedule with the third-party shipper.
Taylor Security
can ship to APO addresses via USPS and that feature is enabled on our web site. We also can ship to Canada through our web site via UPS. Taylor Security is not liable for any additional tax or duties on all international orders.
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Q: What will happen if UPS delivers to me but nobody is there?
A: Standard UPS policy is to leave your package by your front door, or at the next most logical location. You must specify if you DO NOT want UPS to leave your package if nobody is there to receive it.
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Q: Do you ship to Canada?
A: Yes, we do ship to Canada and are set up to do so through our site via UPS. Taylor Security is not liable for any additional tax or duties on all international orders. It also up to the customer to provide all necessary paperwork and documentation, including NAFTA Certificate of Origin.
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Q: Do you ship overseas?
A: We can ship overseas, however you must be a registered Taylor Security customer in order for us to even quote an overseas freight cost. To become a registered Taylor Security customer please fill out and fax back our
credit application. Once completed you can fax back to us at: 301-948-1029.
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Q: Will you ship to freight forwarders?
A: We do ship to freight forwarders and are one of the few sites on the Internet who are set up to ship to military APO addresses. All credit card orders shipping to freight forwarders will be verified with the credit card companies before any items are shipped.
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Q: Do you ship to APO addresses?
A: Taylor Security can ship to APO addresses via USPS and that feature is enabled on our web site. All freight charges to APO addresses will be TBD until the orders are actually shipped and the customer will be charged accordingly.
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Product
Q: What is an Interior Pack?
A: An Interior Pack is the inside Knob-or-Lever and Deadbolt Turn that fits on the inside (interior) of the front door Handleset (exterior). We stock Handlesets Less Interior Pack (LIP) because it allows our customers to choose any style handleset (in any finish) for the exterior of their door and combine that with any style knob-or-lever (in any finish) for the interior of your door and house.
The only stipulation is that you have to combine handlesets and interior packs from the same vendor. For instance, if you buy a Schlage Plymouth handleset, then you have to choose a Schlage interior pack.
You cannot combine handlesets and interior packs from different manufacturers.
Below is a link to the various manufacturer handlesets we sell. (Note: Emtek does not sell Interior Packs separately … since their handlesets are made to order you must select the interior pack when you purchase the handleset.)
Schlage
Kwikset
Accents
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Q: How do I determine the handing of a lock?
A: To determine the appropriate handing for your door, look at the hinges from the exterior side of the door. If the hinges are on the left, you require a left-handed lock. If the hinges are on the right, you need a right-handed lock.
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Q: What are the different functions of a lock?
A:
Keyed Entry - Both knobs locked or unlocked by key outside or turnbutton inside.
Privacy - Bed/Bath - Both knobs locked or unlocked by emergency key outside or turnbutton inside.
Passage - Hall/Closet - Both knobs always free.
Dummy Pair - Does not turn or perform a function other than for decorative purposes or as a pull.
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Q: How do I determine the "Handing" of a door?
A: To determine the handing of a door always view from outside the room, building, etc. Whatever side the hinges are on is the handing of that door: Left Hand means that the door hinges on the left and Right Hand means that the door hinges on the right.
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Q: What is a "Backset"?
A: The Backset is the distance from the edge of the door to the center line of the prep in the door. In the U.S. there are two common backsets for residential door locks, 2-3/8" and 2-3/4". Dummy sets have no latch and are surface mounted so you can install a dummy set wherever you choose on the door.
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Q: What are the different grades of locks?
A:
To help identify the quality and durability of locksets and deadbolts, the American National Standards Institute (ANSI) has established three grades or standards for door locks. Each product must pass a series of operational and security tests.
- Grade 1 - Meets commercial building requirements. Provides the best residential security available. Grade 1 Knobs = 800,000 cycles, 6 door strikes, 360 pound weight test. Grade 1 Deadbolts = 250,000 cycles, 10 door strikes (hammer test).
- Grade 2: Meets light commercial and exceeds residential building requirements. Exceeds standard residential security requirements. Grade 2 Knobs = 400,000 cycles, 4 door strikes, 250 pound weight test. Grade 2 Deadbolts = 150,000 cycles, 5 door strikes (hammer test).
- Grade 3 - Meets residential building requirements only. Provides minimal residential security. Grade 3 Knobs = 200,000 cycles, 2 door strikes, 150 pound weight test. Grade 3 Deadbolts = 100,000 cycles, 2 door strikes (hammer test).
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Q: What is a Mortise Lock?
A: A Mortise Lock pertains to a method of installation in which only the face plate and trim of a lock is exposed. The lock case is installed in a pocket in the door or drawer.
By contrast a cylindrical lock is exposed and installs through a bored hole in the door.
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Q: How accurate are the product finishes on your site?
A: Most of the product pictures on our site come from the manufacturers themselves. While we try and post pictures that are as true to their natural appearance as possible ... unfortunately not all finishes translate exactly the same over the Internet. So please be aware that due to the natural differences and limitations of computer displays, product finishes may not always exactly match as shown on your computer screen.
Also please note that Oil Rubbed Bronze finish is a "Live" finish, and will continue to change over time. In addition there is no standard Oil Rubbed Bronze finish and it will vary from manufacturer to manufacturer.
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Q: How come some locks in Oil Rubbed Bronze finish look different than other Oil Rubbed Bronze locks?
A: Oil Rubbed Bronze finish is a "Live" finish that will change over time. Unlike other finishes (like Brass or Chrome) there is not a standard Oil Rubbed Bronze finish, instead it's a manufactured process that is applied over brass. This is why there are different shades of Oil Rubbed Bronze and why no two Oil Rubbed Bronze finishes will be ever truly be the same. That process will vary even more from manufacturer to manufacturer ... chances are that an Oil Rubbed Bronze lock from one manufacturer will not look exactly like an Oil Rubbed Bronze lock from another manufacturer.
In addition while most of the product pictures on our site come from the manufacturers themselves, unfortunately not all finishes translate exactly the same over the Internet. So please be aware that due to the natural differences and limitations of computer displays, product finishes may not always exactly match as shown on your computer screen.
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Q: Do you sell Schlage Locks?
A: Yes, we buy direct from Schlage and stock several lines of Residential and Commercial Grade Schlage Locks.
Residential - We stock the F-Series Knobs, Levers & Handlesets.
Schlage Knobs: Georgian Knob, Orbit Knob, Plymouth Knob, Siena Knob.
Schlage Levers: Accent Levers, Flair Levers, Avanti Levers, Elan Levers, Jazz Levers.
Schlage Handlesets: Plymouth Handleset, Century Handleset, Camelot Handleset, Bowman Handleset, Parthenon Handleset.
We also stock the FA Series Knobs, Levers & Handlesets.
Schlage Accent Knobs: Andover Knobs, Danbury Knobs.
Schlage Accent Levers: Champagne Levers, Callington Levers, St. Annes Levers.
Schlage Handlesets: Venice Handleset, Florence Handleset, Monticello Handleset, Monaco Handleset, Sutton Handleset, Wakefield Handleset.
Schlage Deadbolts: We stock the Schlage B360 Deadbolts, B660 Deadbolts, BC160 Deadbolts and BR260 Deadbolts. We also stock the Schlage Accents BA-Series Deadbolt the BA360 Deadbolt.
http://www.schlage.com/
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Q: Do you buy direct from Schlage?
A: Yes, we buy direct from Schlage and stock several lines of Residential and Commercial Grade Schlage Locks.
Residential - We stock the F-Series Knobs, Levers & Handlesets.
Schlage Knobs: Georgian Knob, Orbit Knob, Plymouth Knob, Siena Knob.
Schlage Levers: Accent Levers, Flair Levers, Avanti Levers, Elan Levers, Jazz Levers.
Schlage Handlesets: Plymouth Handleset, Century Handleset, Camelot Handleset, Bowman Handleset, Parthenon Handleset.
We also stock the FA Series Knobs, Levers & Handlesets.
Schlage Accent Knobs: Andover Knobs, Danbury Knobs.
Schlage Accent Levers: Champagne Levers, Callington Levers, St. Annes Levers.
Schlage Handlesets: Venice Handleset, Florence Handleset, Monticello Handleset, Monaco Handleset, Sutton Handleset, Wakefield Handleset.
Schlage Deadbolts: We stock the Schlage B360 Deadbolts, B660 Deadbolts, BC160 Deadbolts and BR260 Deadbolts. We also stock the Schlage Accents BA-Series Deadbolt the BA360 Deadbolt.
http://www.schlage.com/
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Q: What is Schlage's respone to Bump Keys?
A:
http://www.securitytechnologies.ingersollrand.com/pdfs/Bump_Key.pdf
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Q: How do I get in touch with Schlage Technical?
A:
Schlage's toll-free number is: 800-847-1864.
http://professional.schlage.com/sales_service/sss_technicalservice.asp
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Q: Do you sell Kwikset Locks?
A:
Yes, we buy direct from Kwikset and stock the three lines of Kwikset Locks: Kwikset Ultramax, Kwikset Maximum Security, and Kwikset Security.
Kwikset Knobs: Hancock Knob, Laurel Knob, Cameron Knob, Bel Air Knob, Polo Knob, Tylo Knob, Valiant Knob. Kwikset Levers: Lido Lever, Commonwealth Lever, Brooklane Lever, Pembroke Lever, Tustin Lever, Delta Lever, Dorian Lever. Kwikset Handlesets: Amherst Handleset, Arlington Handleset, Chelsea Handleset, Shelburne Handleset, Wellington Handleset, Gibson Handleset, Sonoma Handleset. Kwikset Deadbolts: 980 Deadbolt, 970 Deadbolt, 780 Deadbolt, 660 Deadbolt.
http://www.kwikset.com/
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Q: Do you buy Direct from Kwikset?
A:
Yes, we buy direct from Kwikset and stock the three lines of Kwikset Locks: Kwikset Ultramax, Kwikset Maximum Security, and Kwikset Security.
Kwikset Knobs: Hancock Knob, Laurel Knob, Cameron Knob, Bel Air Knob, Polo Knob, Tylo Knob, Valiant Knob. Kwikset Levers: Lido Lever, Commonwealth Lever, Brooklane Lever, Pembroke Lever, Tustin Lever, Delta Lever, Dorian Lever. Kwikset Handlesets: Amherst Handleset, Arlington Handleset, Chelsea Handleset, Shelburne Handleset, Wellington Handleset, Gibson Handleset, Sonoma Handleset. Kwikset Deadbolts: 980 Deadbolt, 970 Deadbolt, 780 Deadbolt, 660 Deadbolt.
http://www.kwikset.com/Products/default.aspx
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Q: What are Kwikset's "10 Things you Should Know About Home Security"?
A:
http://www.kwikset.com/HomeSafety/TenThings/default.aspx
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Q: Can we request Master Lock padlocks to be keyed alike to our existing keys?
A: Yes, you can request Master Lock padlocks to be keyed alike to your existing keys. Most custom padlock keying requests will have to be special ordered at Master Lock with a lead time of 2-3 weeks.
Please Note: The prices listed on our web site are for in-stock padlocks. Prices for specialized keying could change from the prices listed on our site if the order is under "Master Carton Quantity", which varies from padlock to padlock.
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Q: What locks can be Keyed Alike?
A:
In order for locks to be Keyed Alike they have to contain the same cylinder keyway.
For instance our Schlage residential locks come stocked with the Schlage SC1 cylinder keyway, while our Kwikset residential locks come stocked with the Kwikset KW1 cylinder keyway. Schlage SC1 and Kwikset KW1 cannot be keyed alike. However, Emtek comes standard with the Schlage SC1 keyway so Emtek locks can be Keyed Alike to Schlage Locks because they both contain the same cylinder keyway.
All keying charges will be applied when the appropriate key selections are made. If Keying is requested separately we will add those charges accordingly.
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Q: I lost the combination to my padlock, can you help?
A:
Unfortunately we are unable to provide lost combinations to padlocks that were not directly bought from Taylor Security.
But… we can help you find your old combinations. Below is a link to Master Lock’s web site that outlines their procedure for recovering lost combinations:
http://www.masterlock.com/general/faqs_lostcom.shtml
Master’s toll-free phone number is: 1-888-878-9952.
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Policies
Q: What is your web site's Privacy Policy?
A:
Privacy Policy
By accessing or using the taylorsecurity.com Web site ("Site"), you agree to the terms of the Taylor Security Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this Site. Taylor Security reserves the right to change the Online Privacy Policy from time to time at its sole discretion.
1. Personal Information.
When you engage in certain activities on this site, such as ordering or registering products, Taylor Security may ask you to provide certain information by filling out and submitting an online form. These activities are optional. If you engage in these activities, Taylor Security may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as required. If you do not provide the required data with respect to a particular activity, you will not be able to engage in that activity.
2. Protection of Personal Information.
This Site has security measures in place to protect the loss, misuse and alteration of the information submitted in connection with purchases made through the Site. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
The personal information that you provide in connection with participating in a Taylor Security forum is protected by a password and unique customer ID selected by you. We recommend that you do not divulge your password to anyone. Any information that you post to a public bulletin board or chat room, such as a Taylor Security forum, is available to all persons accessing that area of the Site and Taylor Security has no control over their use or further dissemination of such information.
3. Your IP Address.
Taylor Security may use your IP address to help diagnose problems with its server, and to administer the Site. Your IP address may be used to help identify you and to gather broad demographic information about you.
4. Use of Information.
Taylor Security uses your information to record and support your participation in the activities you select to participate in through the Site. If you order a product or service through the Site, the information may be used to fulfill the product or service order. If you enter a contest, information may be used to qualify the entry and contact you regarding the contest and any awards. The information that you provide also may be used to keep you informed about product upgrades, special offers, and other products and services of Taylor Security and selected third parties. If third parties are involved in fulfilling product or service orders, information may be disclosed to them to enable fulfillment.
Taylor Security may use demographic information collected through the Site to adapt the Site to the interests of users visiting the Site. This information may be shared with advertisers on an aggregate basis so that advertisements on the Site may be directed to the appropriate audience.
5. Use of Cookies.
A cookie is small amount of data that is transferred to your browser by a Web server that can be read only by the server that gave it to you. It serves to identify your computer to the Web server and can be used to record passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. The Site presently does not use cookies, but may in the future use them.
Most browser software initially is set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, some Web pages that require access authorization may operate only if cookies are accepted. Users choosing not to accept cookies probably will not be able to access those pages.
6. Trans-Border Transmissions.
When you submit personal information to Taylor Security on this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Taylor Security maintains offices, including without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of Taylor Security.
7. Other Sites, Other Vendors and their Privacy Policies.
This Site may contain links to other Web sites. Taylor Security is not responsible for the privacy practices or the content of such Web sites or for the privacy policies and practices of third parties.
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Q: What is your web site's Security Policy?
A:
TS&L’s Web site uses a secure server (hosted by American Eagle) to protect against the loss, misuse or alteration of any information you provide. All transaction data is encrypted (similar to encryption used when running a credit card).
We also use HACKER SAFE, which tests and certifies the site on a daily basis to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, and JCB. Sites free of all know vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification prevents over 99.99% of hacker crime.
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Q: What is your Return Policy?
A:
We will gladly accept returns and exchanges if we are notified within 30 days of delivery. Please inspect your order upon receipt for damage and accuracy.
In order to expedite your return you must obtain a Return Goods Authorization Number (RGA#) by submitting your request online here on our site. All valid information must be filled out in the Return Form in order to obtain an RGA Number. No merchandise will be accepted for return without an assigned RGA Number obtained from Taylor Security. Once issued RGA numbers are valid for 15 days and must be on the outside of every box sent back. Shipping charges and keying charges are non-refundable and the customer shall pay all freight on returns, unless there is a defect in product or clear error on the part of Taylor Security. Any return goods sent back without an authorized RGA number can be refused.
All returns are subject to a minimum 15% restocking fee and must be in their original boxes, unused and in re-saleable condition. In addition the item packaging must be in its original condition (i.e., DO NOT use wrapping tape to seal original packaging, do not write on the box, and please put the returned box into another box when shipping back). Putting tape on an original box relegates it to a "used" condition and the item then becomes unsaleable. Any returned merchandise that does not meet all of the above mentioned criteria will be shipped back to the customer at their expense.
All Emtek and Omnia are made-to-order and are both subject to a minimum 25% restocking fee that cannot be waived.
No deductions from payment will be allowed until the returned items have been inspected and a formal credit has been issued by Taylor Security. Any "defective" material is subject to be returned to the factory for their inspection, and if then deemed defective by the manufacturer, no monies can be issued until the manufacturer credits Taylor Security for the defective merchandise. All closeout items are non-returnable.
Most special order items cannot be returned, depending on the manufacturer. Any special order item - if returnable - is subject to that manufacturer's Return Policy of at least 25% restock fee.
All submitted returns are processed by Taylor within one business day. Credits can take from one to 14 days to appear on your account depending on your issuing bank.
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Q: What is your policy concerning damaged or defective items?
A: All shortages must be reported to TS&L within five (5) days of receipt of merchandise. Please check your order as soon as possible. Any merchandise that is lost and/or damaged by the delivering carrier must be reported within 48 hours of receipt. Signing the delivery receipt without noting any damage will nullify the insurance on the order and constitutes receipt of the merchandise in good condition. It will be the purchaser’s responsibility to file the appropriate claim forms with the delivering carrier. In most instances all defective material will be returned to the factory for inspection and no monies can be issued until the factory credits TS&L for defective merchandise.
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Q: Will you modify an existing order if specified by the customer in the Comments Box upon checkout?
A: Yes, we will do everything we can to fill your order per all of your specifications. If we need to add on any items to your order, however, you will be responsible for any possible additional costs, only where necessary.
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Q: Can we request locks to be keyed to our existing key numbers?
A: Yes, you can request any lock you order to be keyed to your existing key as long as it's the same manufacturer and a valid key number. Please Note: To order Master Lock padlocks keyed alike to your existing locks will usually have to be special ordered at the factory with a lead time of 2-3 weeks.
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Q: What is your Close-out (Clearance) Policy?
A: Taylor Security will at times make certain items available as "Close-out" (or Clearance) where we greatly reduce the price of an item due to inactivity, overstock, or that item being discontinued. All Close-out items are on a first-come, first-serve basis.
No Close-out item can be guaranteed. All Closeout items are non-returnable.
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Q: What is your policy regarding special factory orders?
A: If you cannot find an item on our site chances are we do not stock that item and would have to special order it for you. You must be a registered customer with Taylor Security before we could place a special factory order for you, or quote a special order. The link to the Credit Application on our web site is below ... Once complete you can fax back to us at: 301-948-1029.
Credit Application
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Q: Will you swap in non-standard parts if requested?
A: We will try to fill any custom order as best we can. However Taylor does reserve the right to charge or additional non-standard parts when requested.
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Q: What is your Shipping Policy?
A:
All order Shipments will be made via "best way" - in most cases via UPS Ground. Claims for loss or damage must be made within five (5) days of receipt of shipment. Any sales order transacted in full on our Internet site over $500 will be pre-paid in most all cases. Standard pre-paid freight is $1,000 for in-stock items not transacted on our Internet site for registered customers only. Orders shipped outside the 48 contiguous states must be shipped via UPS-Blue (2-day) and are not eligible for pre-paid freight.
Please allow at least one (1) working day for all in-stock items to ship via UPS Ground (allow an extra day for any item that requires Keying). Most Emtek items will ship in 10-12 working days. UPS is our main freight carrier and UPS-Ground is our standard delivery service. We are integrated with UPS on our web site and have a daily weekday UPS pickup between 3:30-4:00 p.m. EST. Items shipped via UPS-Ground will be left at receipient address. Taylor Security must be notified in advance of any delivery that requires a signature and those deliveries will be subject to the standard UPS upcharge fee. If UPS is unable to determine a shipping charge to your location that charge will be added after the order ships. Also, customers will be charged in full for any freight-in charges associated with refused or rejected deliveries.
We also offer speedier UPS services including UPS-Blue (2-day) and UPS-Red (Overnight). If UPS-Red (Overnight) is selected on an order received before 1 p.m. on Friday that order will be shipped Overnight for Monday delivery unless "Special Saturday Delivery" is specified by the customer.
Note: All orders received after 2 p.m. are subject to be shipped the next business day, including UPS-Red & UPS-Blue orders. The reason being that all of our orders need to be filled, printed, pulled in the warehouse, checked for accuracy, packaged, weighed and shipped by 3:30 p.m. Monday thru Friday. Due to increasing demands of sizable orders we need to build in time to make sure your order ships correctly to you the first time. In addition, all orders that require keying are subject to next business day shipping. Our keying schedules are based on the order in which they were received and we ask that you please build in an extra day for any special key work.
We can ship via Fed Ex only if customers provide us with their shipping account numbers. In the event of a third-party pickup, (other than UPS) please allow 1-2 extra business days to schedule with the third-party shipper.
Taylor Security can ship to APO addresses via USPS and that feature is enabled on our web site. We also can ship to Canada through our web site via UPS. Taylor Security is not liable for any additional tax or duties on all international orders.
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Q: What is your Policy regarding Fraudulent Credit Cards?
A:
We take the usage of Fraudulent Credit Cards very seriously and are committed to working with local and national authorities to help persecute Fraudulent Credit Card users to the fullest extent of the law.
In doing so Taylor Security & Lock reserves the right to verify ANY credit card transaction that has different Ship-To and Bill-To information. If the Ship-To address is not listed on the credit card account Taylor will hold the order and contact the buyer. If the required Ship-To address is not added within 24 hours Taylor Security & Lock will cancel the order.
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