Unfortunately we are unable to provide lost combinations to padlocks that were not directly bought from Taylor Security.

But … we can help you find your old combinations. Below is a link to Master Lock’s web site that outlines their procedure for recovering lost combinations:

http://www.masterlock.com/general/faqs_lostcom.shtml

Master’s toll-free phone number is: 1-888-878-9952.

The only time there will ever be a “backorder” at Taylor Security is if you order Emtek (because most of their items are made-to-order), or if you require specific keying that can only be done at the factory.

Besides that every item on our site is considered a “stocked item” that we can ship to you from one of several warehouses around the country. Most of the time if we don’t have a lock in our central location you actually will get the item quicker than if we did have it in stock here because we will ship it from a warehouse that is geographically closer to you.

Our goal at Taylor Security is to ship out every order the same day it's received. However there are some factors that can delay shipment:

- Backorders:

- Shipping: UPS picks up our outgoing deliveries everyday between 3:30 - 4:00 p.m. EST. All orders received after 12 p.m. are subject to be shipped the next business day, including UPS-Red & UPS-Blue orders. The reason being that all of our orders need to be filled, printed, pulled in the warehouse, checked for accuracy, packaged, weighed and shipped by 3:30 p.m. Monday thru Friday.

- Keying: For most orders that require specific keying please allow at least 1 extra day to ship. All of our in-house key work is on a first-come-first-serve schedule so we cannot guarantee same-day keying. Most of our keying gets done that night, and ships out the following day ... with the exception of extremely large key jobs.

We require all new customers to fill out our credit application in order to establish commercial credit terms. You can click on the following link to get our application: http://www.taylorsecurity.com/creditapp/CreditApplication.pdf.

Once complete you can fax the application back to us at: 301-948-1029.

The only time we don’t require a credit application is if the purchase is made with a credit card (we accept Visa, MasterCard, American Express & Discover). We also can accept Purchase Orders from public institutions such as state or federal governments and public schools & universities.

We can accept Purchase Orders from established customers or from any public institution, such as state or federal governments, and public schools & universities.

We require all new customers to fill out our credit application in order to establish commercial credit terms. You can click on the following link to get our application: http://www.taylorsecurity.com/creditapp/CreditApplication.pdf

Once complete you can fax the application back to us at: 301-948-1029.

The only time we don’t require a credit application is if the purchase is made with a credit card (we accept Visa, MasterCard, American Express & Discover).

All products sold as new are covered by the respective manufacturer’s standard warranty. TS&L does not offer separate warranties for any items sold. Items purchased from our "Close-out" section are sold as is and are non-returnable.

Please check your order as soon as possible. All shortages must be reported to TS&L within five (5) days of receipt of merchandise. Any merchandise that is lost and/or damaged by the delivering carrier must be reported within 48 hours of receipt. Signing the delivery receipt without noting any damage will nullify the insurance on the order and constitutes receipt of the merchandise in good condition. It will be the purchaser’s responsibility to file the appropriate claim forms with the delivering carrier.

Fail-safe lock - An electric lock that automatically unlocks with any power interruption.

Fail-secure lock - An electric lock that requires power to unlock.

Keyed Alike - All cylinders may be operated by the same key (not to be confused with master keyed).

Keyed Different - A different individual key operates each cylinder (or group of cylinders).

Master Keyed - A key to operate a group of cylinders, each of which may be set to a different individual key. (All cylinders in a group can be operated by one master key, although all cylinders may be keyed differently, not to be confused with keyed alike).

Construction Keyed (PK) - Is a temporary master key used primarily by builders that is voided when the home owner uses his key.

Yes, we will link to other web sites. Manufacturer sites we currently link with include: Schlage: www.schlage.com ; Kwikset: www.Kwikset.com ; Emtek: www.Emtek.com & Master Lock: www.MasterLock.com. We also link to Corbin Russwin: www.corbin-russwin.com ; Adams Rite: www.adamsrite.com/index.html ; Yale: www.yalecommercial.com ; LCN Door Closers: www.lcnclosers.com ; Norton Door Closers: www.nortondoorcontrols.com ; Rutherford Door Controls Int'l (RCI): www.rutherfordcontrols.com/hp/index.asp ; Folger Adam: www.folgeradamedc.com ; HES: www.hesinnovations.com ; Ives: www.iveshardware.com ; Don-Jo: www.don-jo.com ; Von Duprin: www.vonduprin.com ; and Ingersoll-Rand: www.ingersollrand.com.

Other industry web sites we link to include:

RAC Holding Company, who promotes gun safety with their patented "unique" gun lock system that is superior to most other gun locks available today: http://www.raclocked.com

KnobsandDoors.com, a great source for Interior/ Exterior Doors, Door Hardware and more: www.knobsanddoors.com 

A & A Security was founded by a locksmith who felt that the city of Philadelphia needed a fast reliable service for all their security needs. A & A Security is constantly growing and currently covers the entire Greater Philadelphia Area, providing its services to over 6 million residents and business owners. A & A Security locksmiths are always updated with the latest products and security developments. Our locksmiths are trained professionals and our goal is to have our customers satisfied with our fast, reliable and professional services.

SecuringHome.com - Having a home security system may not only decrease the chances of a burglary, but even if the burglar does end up getting it somehow it may cause the burglar to stay for a shorter amount of time. In the technologically advanced world, there are wide and varied range of home security system comparison, including wireless home security system, from which you can choose from to keep your home and family safe. Typically, most security systems rely on a combination of contacts that are placed at doors and windows and motion sensors. http://www.securinghome.com

PatrolMyHome.com - Home security is top priority of all concerned. Today there are plenty of home security products to ensure your familys security completely. Home security is the most significant one for every homeowner either in an individual house or an apartment. To get the absolute peace of mind whether you are at home or out of home you must ensure that your home is installed with the perfect home security monitoring system. Home security is the best way to protect your family and your belongings. http://www.patrolmyhome.com/

HiSunglasses.com - HiSunglasses.com offers a large selection of Authentic Sun Glasses from the Ray-Ban collection, as well as other name brand sunglasses at affordable prices. All sunglasses purchased from HiSunglasses.com come with their original case (hard or soft, depending on the frame) and all the authenticity papers from the manufacturer or the official distributor. http://www.hisunglasses.com/ray-ban-sunglasses-c-21_56.html

We can “Special Order” items for you. We have open accounts with hundreds of manufacturers nationwide and are happy to secure the items you need.

However we do have some ground rules when “Special Ordering”.

1. Getting pricing and availability on special order items from the factory takes time, therefore we require that you be a registered Taylor Security & Lock customer before we can provide you with factory quotes.
1. To become a registered Taylor Security & Lock customer we require that you fill out our credit application. You can print it off our web site here: /creditapp/CreditApplication.pdf.
2. Once completed you can fax back to us at: 301-948-1029.
2. Commercial accounts must spend $5,000 a year to maintain terms.
3. You must know exact part numbers when you request special pricing from us, as well as any other required features including finish, handing, voltage, etc.

We can “Second Source” items for you. In addition to having open accounts with hundreds of manufacturers we also have open buying arrangemenst with several other distributors nationwide.

However we do have some ground rules when “Second Sourcing”.

1. Getting pricing and availability on second sourced items takes time, therefore we require that you be a registered Taylor Security & Lock customer before we can provide you with price quotes.
1. To become a registered Taylor Security & Lock customer we require that you fill out our credit application. You can print it off our web site here: /creditapp/CreditApplication.pdf.
2. Once completed you can fax back to us at: 301-948-1029.
2. Commercial accounts must spend $5,000 a year to maintain terms.
3. You must know exact part numbers when you request special pricing from us, as well as any other required features including finish, handing, voltage, etc.

Special Ordering refers to when we purchase items for you direct from the manufacturer. The benefit of “Special Ordering” is a lower cost but usually a longer lead time.

Second Sourcing refers to when we purchase items for you from other distributors. Second-Sourcing enables you to get hard-to-find items quickly but at a slightly higher cost.

“Special Ordering” refers to Taylor Security purchasing items for you direct from the manufacturer, while “Second-Sourcing” refers to Taylor Security purchasing an item for you from another distributor.

The benefits of “Second Sourcing” is that we can get hard-to-find items sent quickly (usually same day).

Bump Key- Locksmith Tool

A Bump Key is not an ordinary, everyday item.  Like pickguns and lock picks, a Bump Key is a professional locksmith tool used by a certified, trained professional to bypass a lock and help consumers gain access to their homes or offices.

-The inappropriate and illegal use and sale of professional locksmith tools such as "Bump Keys" to gain unauthorized entry to a home or office is an industry-wide issue and one not related to lock performance or quality.  We have been working with other members of the lock industry to address this issue, including BHMA and ALOA, who have both issued public statements on "bumping".

-Working with the lock and locksmith industry and federal and state regulators and law enforcement, we want to regulate access to bump keys and to make the unauthorized use of a bump key a crime.

-As part of our business, we constantly evaluate technologies to offer enhanced security features to fustrate efforts to pick a lock for criminal gain.  We offer a broad range of lock options so customers can select products to create security levels specific to their unique needs.  Schlage products with Primus cylinders are available through authorized locksmiths and dealers nationwide.

-We always advise our customers to view securing their property in a systematic approach consisting of different layers of deterrence and protection.  A lock is just one layer.

All order Shipments will be made via "best way" - in most cases via UPS Ground. Claims for loss or damage must be made within five (5) days of receipt of shipment. Any sales order transacted in full on our Internet site over $500 will be pre-paid in most all cases. Standard pre-paid freight is $1,000 for in-stock items not transacted on our Internet site. Orders shipped outside the 48 contiguous states must be shipped via UPS-Blue (2-day) and are not eligible for pre-paid freight.

Please allow 1-2 working days for all in-stock items to ship via UPS Ground (allow an extra 1-2 days for any item that requires Keying). Most Emtek items will ship in 10-12 working days. UPS is our main freight carrier and UPS-Ground is our standard delivery service. We are integrated with UPS on our web site and have a daily weekday UPS pickup between 3:30-4:00 p.m. EST.

We also offer speedier UPS services including UPS-Blue (2-day) and UPS-Red (Overnight). If UPS-Red (Overnight) is selected on an order received before 1 p.m. on Friday that order will be shipped Overnight for Monday delivery unless "Special Saturday Delivery" is specified by the customer.

Note: All orders received after 1 p.m. are subject to be shipped the next business day, including UPS-Red & UPS-Blue orders. The reason being that all of our orders need to be filled, printed, pulled in the warehouse, checked for accuracy, packaged, weighed and shipped by 3:30 p.m. Monday thru Friday. Due to increasing demands of sizable orders we need to build in time to make sure your order ships correctly to you the first time.

In addition, all orders that require keying are subject to next business day shipping. Our keying schedules are based on the order in which they were received and since its impossible to predict our keying schedules on a day-to-day basis we ask that you please build in an extra day for any special key work.

We can ship via Fed Ex or DHL only if customers provide us with their shipping account numbers. In the event of a third-party pickup, (other than UPS) please allow 1-2 extra business days to schedule.

Taylor Security can ship to APO addresses via USPS and that feature is enabled on our web site. We also can ship to Canada through our web site via UPS. Taylor Security is not liable for any additional tax or duties on all international orders.  

Yes, we do ship to Canada and are set up to do so through our site via UPS. Taylor Security is not liable for any additional tax or duties on all international orders. It also up to the customer to provide all necessary paperwork and documentation, including NAFTA Certificate of Origin. 

We can ship overseas, however you must be a registered Taylor Security customer in order for us to even quote an overseas freight cost. To become a registered Taylor Security customer please fill out and fax back our credit appliaction: /creditapp/CreditApplication.pdf. Once completed you can fax back to us at: 301-948-1029.

Taylor Security can ship to APO addresses via USPS and that feature is enabled on our web site. All freight charges to APO addresses will be TBD until the orders are actually shipped and the customer will be charged accordingly. 

An Interior Pack is the inside Knob-or-Lever and Deadbolt Turn that fits on the inside (interior) of the front door Handleset (exterior). We stock Handlesets Less Interior Pack (LIP) because it allows our customers to choose any style handleset (in any finish) for the exterior of their door and combine that with any style knob-or-lever (in any finish) for the interior of your door and house.

The only stipulation is that you have to combine handlesets and interior packs from the same vendor. For instance, if you buy a Schlage Plymouth handleset, then you have to choose a Schlage interior pack.

You cannot combine handlesets and interior packs from different manufacturers.

Below is a link to the various manufacturer handlesets we sell. (Note: Emtek does not sell Interior Packs separately … since their handlesets are made to order you must select the interior pack when you purchase the handleset.)

Schlage - http://www.taylorsecurity.com/store/index.asp?DEPARTMENT_ID=950

Kwikset - http://www.taylorsecurity.com/store/index.asp?DEPARTMENT_ID=952

Accents - http://www.taylorsecurity.com/store/index.asp?DEPARTMENT_ID=951

To determine the appropriate handing for your door, look at the hinges from the exterior side of the door. If the hinges are on the left, you require a left-handed lock. If the hinges are on the right, you need a right-handed lock. 

Keyed Entry - Both knobs locked or unlocked by key outside or turnbutton inside.

Privacy - Bed/Bath - Both knobs locked or unlocked by emergency key outside or turnbutton inside.

Passage - Hall/Closet - Both knobs always free.

Dummy Pair - Does not turn or perform a function other than for decorative purposes or as a pull.

To determine the handing of a door always view from outside the room, building, etc. Whatever side the hinges are on is the handing of that door: Left Hand means that the door hinges on the left and Right Hand means that the door hinges on the right.

The Backset is the distance from the edge of the door to the center line of the prep in the door. In the U.S. there are two common backsets for residential door locks, 2-3/8" and 2-3/4". Dummy sets have no latch and are surface mounted so you can install a dummy set wherever you choose on the door.

To help identify the quality and durability of locksets and deadbolts, the American National Standards Institute (ANSI) has established three grades or standards for door locks. Each product must pass a series of operational and security tests.

• Grade 1 - Meets commercial building requirements. Provides the best residential security available. Grade 1 Knobs = 800,000 cycles, 6 door strikes, 360 pound weight test. Grade 1 Deadbolts = 250,000 cycles, 10 door strikes (hammer test).
  
• Grade 2: Meets light commercial and exceeds residential building requirements. Exceeds standard residential security requirements. Grade 2 Knobs = 400,000 cycles, 4 door strikes, 250 pound weight test. Grade 2 Deadbolts = 150,000 cycles, 5 door strikes (hammer test).
  
• Grade 3 - Meets residential building requirements only. Provides minimal residential security. Grade 3 Knobs = 200,000 cycles, 2 door strikes, 150 pound weight test. Grade 3 Deadbolts = 100,000 cycles, 2 door strikes (hammer test).

A Mortise Lock pertains to a method of installation in which only the face plate and trim of a lock is exposed. The lock case is installed in a pocket in the door or drawer.

By contrast a cylindrical lock is exposed and installs through a bored hole in the door. 

Most of the product pictures on our site come from the manufacturers themselves. While we try and post pictures that are as true to their natural appearance as possible ... unfortunately not all finishes translate exactly the same over the Internet. So please be aware that due to the natural differences and limitations of computer displays, product finishes may not always exactly match as shown on your computer screen.

Also please note that Oil Rubbed Bronze finish is a "Live" finish, and will continue to change over time. In addition there is no standard Oil Rubbed Bronze finish and it will vary from manufacturer to manufacturer.

Oil Rubbed Bronze finish is a "Live" finish that will change over time. Unlike other finishes (like Brass or Chrome) there is not a standard Oil Rubbed Bronze finish, instead it's a manufactured process that is applied over brass. This is why there are different shades of Oil Rubbed Bronze and why no two Oil Rubbed Bronze finishes will be ever truly be the same. That process will vary even more from manufacturer to manufacturer ... chances are that an Oil Rubbed Bronze lock from one manufacturer will not look exactly like an Oil Rubbed Bronze lock from another manufacturer.

In addition while most of the product pictures on our site come from the manufacturers themselves, unfortunately not all finishes translate exactly the same over the Internet. So please be aware that due to the natural differences and limitations of computer displays, product finishes may not always exactly match as shown on your computer screen.

Yes, we buy direct from Schlage and stock several lines of Residential and Commercial Grade Schlage Locks.

Residential - We stock the F-Series Knobs, Levers & Handlesets. Schlage Knobs: Georgian Knob, Orbit Knob, Plymouth Knob, Siena Knob. Schlage Levers: Accent Levers, Flair Levers, Avanti Levers, Elan Levers, Jazz Levers. Schlage Handlesets: Plymouth Handleset, Century Handleset, Camelot Handleset, Bowman Handleset, Parthenon Handleset. 

We also stock the FA Series Knobs, Levers & Handlesets. Schlage Accent Knobs: Andover Knobs, Danbury Knobs. Schlage Accent Levers: Champagne Levers, Callington Levers, St. Annes Levers. Schlage Handlesets: Venice Handleset, Florence Handleset, Monticello Handleset, Monaco Handleset, Sutton Handleset, Wakefield Handleset.

Schlage Deadbolts: We stock the Schlage B360 Deadbolts, B660 Deadbolts, BC160 Deadbolts and BR260 Deadbolts. We also stock the Schlage Accents BA-Series Deadbolt the BA360 Deadbolt. 

http://www.schlage.com/

Yes, buy direct from Schlage and stock several lines of Residential and Commercial Grade Schlage Locks.

Residential - We stock the F-Series Knobs, Levers & Handlesets. Schlage Knobs: Georgian Knob, Orbit Knob, Plymouth Knob, Siena Knob. Schlage Levers: Accent Lever, Flair Lever, Avanti Lever, Elan Lever, Jazz Lever. Schlage Handlesets: Plymouth Handleset, Century Handleset, Camelot Handleset, Bowman Handleset, Parthenon Handleset. 

We also stock the FA Series Knobs, Levers & Handlesets. Schlage Accent Knobs: Andover Knob, Danbury Knob. Schlage Accent Levers: Champagne Lever, Callington Lever, St. Annes Lever. Schlage Handlesets: Venice Handleset, Florence Handleset, Monticello Handleset, Monaco Handleset, Sutton Handleset, Wakefield Handleset.

Schlage Deadbolts: We stock the Schlage B360 Deadbolt, B660 Deadbolt, BC160 Deadbolt and BR260 Deadbolt. We also stock the Schlage Accents BA-Series Deadbolt the BA360 Deadbolt. 

http://consumer.schlage.com/products/default.asp

Schlage's toll-free number is: 800-847-1864.

http://professional.schlage.com/sales_service/sss_technicalservice.asp

Yes, we buy direct from Kwikset and stock the three lines of Kwikset Locks: Kwikset Ultramax, Kwikset Maximum Security, and Kwikset Security.

Kwikset Knobs: Hancock Knob, Laurel Knob, Cameron Knob, Bel Air Knob, Polo Knob, Tylo Knob, Valiant Knob. Kwikset Levers: Lido Lever, Commonwealth Lever, Brooklane Lever, Pembroke Lever, Tustin Lever, Delta Lever, Dorian Lever. Kwikset Handlesets: Amherst Handleset, Arlington Handleset, Chelsea Handleset, Shelburne Handleset, Wellington Handleset, Gibson Handleset, Sonoma Handleset. Kwikset Deadbolts: 980 Deadbolt, 970 Deadbolt, 780 Deadbolt, 660 Deadbolt.

http://www.kwikset.com/

Yes, we buy direct from Kwikset and stock the three lines of Kwikset Locks: Kwikset Ultramax, Kwikset Maximum Security, and Kwikset Security.

Kwikset Knobs: Hancock Knob, Laurel Knob, Cameron Knob, Bel Air Knob, Polo Knob, Tylo Knob, Valiant Knob. Kwikset Levers: Lido Lever, Commonwealth Lever, Brooklane Lever, Pembroke Lever, Tustin Lever, Delta Lever, Dorian Lever. Kwikset Handlesets: Amherst Handleset, Arlington Handleset, Chelsea Handleset, Shelburne Handleset, Wellington Handleset, Gibson Handleset, Sonoma Handleset. Kwikset Deadbolts: 980 Deadbolt, 970 Deadbolt, 780 Deadbolt, 660 Deadbolt.

http://www.kwikset.com/Products/default.aspx

Yes, you can request Master Lock padlocks to be keyed alike to your existing keys. Most custom padlock keying requests will have to be special ordered at Master Lock with a lead time of 2-3 weeks. Please Note: The prices listed on our web site are for in-stock padlocks. Prices for specialized keying could change from the prices listed on our site if the order is under "Master Carton Quantity", which varies from padlock to padlock.

In order for locks to be Keyed Alike they have to contain the same cylinder keyway.

For instance our Schlage residential locks come stocked with the Schlage SC1 cylinder keyway, while our Kwikset residential locks come stocked with the Kwikset KW1 cylinder keyway. Schlage SC1 and Kwikset KW1 cannot be keyed alike. However, Emtek comes standard with the Schlage SC1 keyway so Emtek locks can be Keyed Alike to Schlage Locks because they both contain the same cylinder keyway.

TS&L’s Web site uses a secure server (hosted by American Eagle) to protect against the loss, misuse or alteration of any information you provide. All transaction data is encrypted (similar to encryption used when running a credit card).

We also use HACKER SAFE, which tests and certifies the site on a daily  basis to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, and JCB. Sites free of all know vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification prevents over 99.99% of hacker crime.

We will gladly accept returns and exchanges if we are notified within 30 days of delivery. Please inspect your order upon receipt for damage and accuracy. 

In order to expedite your return you must obtain a Return Goods Authorization Number (RGA#) by submitting your request online here on our site. All valid information must be filled out in the Return Form in order to obtain an RGA Number. No merchandise will be accepted for return without an assigned RGA Number obtained from Taylor Security. Once issued RGA numbers are valid for 15 days and must be on the outside of every box sent back. Shipping charges and keying charges are non-refundable and the customer shall pay all freight on returns, unless there is a defect in product or clear error on the part of Taylor Security. Any return goods sent back without an authorized RGA number can be refused.

All returns are subject to a minimum 25% restocking fee and must be in their original boxes, unused and in re-saleable condition. In addition the item packaging must be in its original condition (i.e., DO NOT use wrapping tape to seal original packaging, please put the returned box into another box when shipping back). Putting tape on an original box relegates it to a "used" condition and the item then becomes unsaleable. Any returned merchandise that does not meet all of the above mentioned criteria will be shipped back to the customer at their expense. All Emtek is special ordered and is subject to a minimum 25% restocking fee that cannot be waived.

No deductions from payment will be allowed until the returned items have been inspected and a formal credit has been issued by Taylor Security. Any "defective" material is subject to be returned to the factory for their inspection, and if then deemed defective by the manufacturer, no monies can be issued until the manufacturer credits Taylor Security for the defective merchandise. All closeout items are non-returnable.

Most special order items cannot be returned, depending on the manufacturer. Any special order item - if returnable - is subject to that manufacturer's Return Policy.

All submitted returns are processed by Taylor within one business day. Credits can take from one to 14 days to appear on your account depending on your issuing bank.

Yes, we will do everything we can to fill your order per all of your specifications. If we need to add on any items to your order, however, you will be responsible for any possible additional costs, only where necessary.

Taylor Security will at times make certain items available as "Close-out" (or Clearance) where we greatly reduce the price of an item due to inactivity, overstock, or that item being discontinued. All Close-out items are on a first-come, first-serve basis. No Close-out item can be guaranteed. All Closeout items are non-returnable.

If you cannot find an item on our site chances are we do not stock that item and would have to special order it for you. You must be a registered customer with Taylor Security before we could place a special factory order for you, or quote a special order. The link to the Credit Application on our web site is below ... Once complete you can fax back to us at: 301-948-1029.

/creditapp/CreditApplication.pdf