Name: Leslie Cook
Subject: Wow!!!
Hello,
I just wanted to tell you how pleased I am to have received my order. I placed it yesterday afternoon and received it today. Wow!!! I can't believe that I ordered 13 locks all keyed the same and received them the next day. I will definately recommend you to anyone I know needing locks.
Many Thanks,
Leslie Cook
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Name: John Wahl
Subject: The lever sets arrived today
The lever sets arrived today...You're amazing.
Thank you for your excellent customer service !!!
Jon Wahl
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Name: Sydelle Schneider
Subject: Thank you again!!
the knobs i purchased look so amazing....very very special...thank you again!!
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Name: Reginald Hinton
Subject:
Just wanted to let you know that we received the locks Friday afternoon. Thank you for following up with Master Lock. Your service and persistence is greatly appreciated.
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Name: Dave Thomas
Subject:
Received my lockset today. Thank you for the prompt service and for the travel mug. I look forward to doing business with your firm again in the future.
Dave Thomas
Boathouse Marina
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Name: John Tate
Subject: Referral
I have referred a neighbor to your website as they are also changing our their door handles and your company has provided excellent service.
Thanks again,
John Tate
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Name: Tricia Fenske
Subject:
I have to compliment your company on their company service! It is a rare thing to now-a-days to find a company that is so responsive an easy to deal with!!! We have been very pleased with all the knobs we have received from you. Plus, the delivery time was so fast! I will definitely be a returning customer and spread the word to my family and friends!!
Thanks again for everything!!
Sincerely,
Tricia Fenske
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Name: Herb Ruderman
Subject:
Received today..haven't opened package but this was the fastest delivery I have ever received..thanks guys..you are doing a great job..Herb
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Name: Brad Bousquet
Subject: I'm Impressed
I'm impressed you shipped the same day!
Keep up the good work.
Brad
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Name: Eric Smith
Subject: Got the Locks ...
Got the locks a couple of days ago. Thank you for the great customer service. I have already recommended you to others.
Thanks again,
Eric Smith
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Name: Maria Romano
Subject: THANK YOU
I RECEIVED MY ORDER AND I AM VERY HAPPY. THE QUALITY IS VERY IS BEAUTIFUL AND I RECEIVED IT VERY FAST
THANK YOU,
MARIA
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Name: Barbara Valde
Subject: The Locks Arrived Today
The lock arrived today and it is exactly what I wanted. Thank you so much for keeping in touch and keeping me informed. If & when I want more door sets, I'll be sure and use your store.
Sincerely,
Barbara Valde
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Name: Steve Gotterbarn
Subject: it's always been a pleasure
just a note ... i've ordered from you in the past & called for advise. it's always been a pleasure.
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Name: Barry Schmura
Subject: Great service
Hello Folks:
Great service.
Thanks
Barry
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Name: Ron Bala
Subject: stupendous customer service
Thanks ... stupendous customer service my friend!
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Name: Jeffrey Lang
Subject: Superior Service
Dave:
I received my [item] less than 24 hours after calling. ... Superior service. I really appreciate it and wish more (any?) companies worked like yours.
Thanks!
--
Jeff
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Name: Laura Sisk
Subject: Keep up the good work!
Nice to find the cheapest price I could find on-line was a business in Maryland! Keep up the good work!
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Name: Bill Choat
Subject: (After)
I ordered ... the Manhattan handle by Schlage. They arrived today and are in perfect condition. This is my first order with your company, and I am so very pleased. Marvelous product, fast and accurate delivery, and even a free coffee cup! What a deal. This is one very happy customer in Springfield, IL.
Bill
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Name: Julie Hofheimer
Subject: Great service!
Hi-
I just got my order ... Great service!
Many Thanks,
Julie Hofheimer
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Name: Angelo Martinez
Subject: AAA++++
THANK YOU MIKE AAA++++ ..HOPE TO MAKE MORE BIZZ
ANGELO
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Name: Kelland Ong
Subject: Thanks for the great service
Thanks for the great service once again!
Kelland
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Name: Bill Choat
Subject: (Before)
I'm a new customer and am impressed with your positive customer comments. ...
Thanks,
Bill
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Name: John Kokai
Subject: Keep up the good work
also forgot to mention I have a friend who works for a large locksmith company here in New Jersey. He could not buy the locksets from his supplier for the prices you are selling them for. Keep up the good work.
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Name: John Kokai
Subject: I will definitely shop here again
I just received my order and was very pleased with your service, fast shipping and the overall quality of Schlage products. I priced same locks at other web sites and Lowe's Even though I had to pay shipping your prices were still the best. The same locksets at Lowe's were on average $10.00 more per set and the quality was less even though they had the Schlage name. Thanks for a great service and have reccomended your site to friends. I will definately shop here again.
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Name: Mary Peterson
Subject: You have a great website
Thanks to Mike @ extension 201 for all his help! You have a great website - hats off ...
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Name: Ladell Payne
Subject: Thank you for your excellent service
The luggage locks we purchased recently arrived in good order. Thank you for your excellent service.
Because we live in a retirement community where such things as maintenance, hardware, and such are taken care of, it is most unlikely that we will be purchasing more locks.
Thank you very much.
Ladell Payne
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Name: Anonymous Sender
Subject: Counter Guy
Great customer service at the counter from that young man. I will be sending others.
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Name: David Sollod
Subject: great price and quick, friendly service
Wow!! Thanks for the awesome customer service. The package arrived Tuesday ... You had exactly what we were looking for with a great price and quick, friendly service. I will definitely be recommending Taylor Security & Lock to my friends and family.
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Name: Dustin Dorris
Subject: my new lock source
i think i may have found my new lock source.
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Name: Leigh Prawl
Subject: I'm so relieved!
THANKS SOOOO MUCH!!!
I happily received my order quicker than I expected. It was in perfect condition. I'm so relieved! When I went to Lowes to buy the rest of the doorknobs to match the ones I had purchased there previously, I found out they had been "fazed out". You can imagine how upset I was at that. I couldn't even purchase them at Lowes on line. I'm so thankful I found you online and with the exact product I needed to finish out my house. I didn't really want mis-matched door knobs in my house. My next investment will be exterior door knobs and you can be sure I will be purchasing them from you and not even bothering to waste my time in town. Thanks, Leigh
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Name: Leta Stuckey
Subject: We have been very pleased with the products we purchased from Taylor
I received the handle yesterday and my husband installed it on the closet door of my office last night. Thank you so much ... We have been very pleased with the products we purchased from Taylor and will recommend you to others.
Thanks again, Leta Stuckey
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Name: Thomas Nial
Subject: Dave was very helpful
Just wanted to say that Dave was very helpful on the phone. thanks
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Name: Theodore Langley
Subject: God bless ... the Taylor Security and Lock Co.
God bless America and the Taylor Security and Lock Co.
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Name: Gary Applegate
Subject: nice pricing and great service
thanks for your nice pricing and great service.
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Name: Nicole Dula
Subject: What Great Service
I placed an order yesterday and was really excited to see that it has shipped already. What great service!
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Name: Ron Sorisho
Subject: I will highly recommend your website
I will highly recommend your website to friends and colleagues.
Regards,
Ron
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Name: Stephenia Myrick
Subject: You are very nice and helpful
Thank you David for all your help. You are very nice and helpful
Thank You,
Stephenia
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Name: Denali York
Subject: Thank you soooo much
Thank you soooo much. Have a great day mine will be better because of you.
Denali York
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Name: John Hedrick
Subject: If anyone asks where to get lock hardware I'll be sure to steer them your way
Thanks again for the great customer service! If anyone asks where to get lock hardware I'll be sure to steer them your way. Thanks again,
John
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Name: Svetlana Loginova
Subject: Best Regards
Thank you very much for the Great customer services. Best regards ...
Svetlana Loginova
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Name: David Walsh
Subject:
I appreciate your ... overall customer service approach. Nice to see these days!
Have a good one!
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Name: Janice Tori
Subject: We Love the Locks
We love the locks - really versatile with the combination and keys. They are so sturdy and professional looking.
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Name: Sarah Fluegel
Subject: Thanks for the quick service!
Got the new latch today, thanks for the quick service!
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Name: Robin Howerton
Subject: Hooray!!!
I've been buying these at Home Depot, but your prices are better! I've found a new store! Hooray!!!
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Name: Lisa Cirillo
Subject: I Will Certainly Recommend Taylor Security and Lock to my Friends
Thank you sooooo much for helping me with this order....and everyone else who also worked on it. We are very pleased with the new door hardware and the service your company has provided. I will certainly recommend Taylor Security and Lock to my friends.
Lisa
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Name: Lorraine Hancock
Subject: You Have Great Customer Service
Thanks so much! ... You have great customer service.
Best regards,
Lorraine Hancock
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Name: Martin Porter
Subject: Great Service
Thanks ... great service.
Martin Porter
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Name: John Lucas
Subject: You Guys are Great to Work With
Thanks very much ... You guys are great to work with. I'll be sure to spread the word!
-John "Luke" Lucas-
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Name: Harriet Wittersein
Subject: Your Service is Extraordinary
Received the final item completing the captioned
order. Many thanks, your service is extraordinary.
RWittersein
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Name: Jeff Sharp
Subject: Great Service!!
Thanks ... Great service!!
Jeff Sharp
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Name: Delaine Schneider
Subject: You guys are great
Thank you, everything ... in my order (and I ordered a lot) was exactly what I expected and fast delivery too. You guys are great.
Delaine Schneider
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Name: Thomas Della Flora
Subject: Awesome Customer Service
Awesome customer service. Thank you.
Tom
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Name: Leta Stuckey
Subject: Door levers
We ordered our interior door levers and door stops from Taylor. They arrived without any damage and are beautiful in our new home. ... It is nice to do business with a company that offers low prices and great customer service.
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Name: Lorraine Hancock
Subject: I am a return customer
Your quick shipping is greatly appreciated! I am a return customer. Thanks! Lorraine
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Name: Anonymous Sender
Subject: Counter Guy
Great Customer service at the counter from that young man! I will be sending others.
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Name: Tracy Shor
Subject: We love our new handles
Thanks ... we love our new handles and really appreciate the great customer service we receive from you!
Cheers,
Tracy
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Name: Michael Hug
Subject: Thanks for your very prompt response
Thanks for your very prompt response - on Memorial Day! ... I appreciate your offer to extend me a discount.
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Name: Mark Grant
Subject: great service
great service......Thank you!
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Name: Laura Richardson
Subject: I will be using your company again
I just wanted to thank you for your very timely delivery. The locks arrived as promised and on time. I will be using your company again.
Laura Richardson
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Name: Eiichi Fukushima
Subject: Thank you for your good service
These arrived a couple days ago. Thank you for your good service.
Eiichi
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Name: Chris Fialkowski
Subject: You guys rock!
You guys rock! I am going to buy matching door knobs for my whole house now! :) I'll place another order tomorrow - Thank you again!!!
-Chris
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Name: Ben Taylor
Subject: Thank you for your help, Mike!
Mike in sales was very helpful with my Kwikset Ashfield questions (two separate calls). I am ordering one leverset to be sure it is the "feel" we want for our remodeled home and if we like that, we will order our whole house through you folks (well over $500). Thank you for your help, Mike!
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Name: James Todd
Subject: Very Satisfied with your service
I recently purchased 20 Master No.5 locks keyed alike and was very satisfied with your service.
Jim
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Name: Raul Suarez
Subject: Service is NOT a lost art in America as long as we have folks like you
Thank you so much for the quick response!
I guess service is NOT a lost art in America as long as we have folks like you.
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Name: Timothy Prater
Subject: I appreciate all the help
I appreciate all the help ... I will tell you that your quick response to our needs is going to get more business sent your way. You flat beat the hell out of the GSA system.
Thanks again.
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Name: Richard Kramer
Subject: Friends your way
Got the [lock] yesterday. thanks so much im gonna send some friends your way.
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Name: Bryan Pulak
Subject: Thanks again
Thanks ...
I have another order that I'll be making in a couple of days. But I really appreciate how quickly you responded to my questions.
Thanks Again,
Bryan Pulak
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Name: Rick Fraatz
Subject: Thanks for the prompt shipping
Our order arrived as advertised. Thanks for the prompt shipping. We may be ordering more soon.
Rick Fraatz
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Name: Dave Hamblin
Subject: Thanks
Thanks ........you guys are all the way across the country but quick and easy to order from and your prices beat local vendors here, even with shipping.
Thanks! Dave
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Name: K. Neubert
Subject: Pleasure doing business with you
I wanted to add our thanks for quick service.
It has been a pleasure doing business with you.
- K. Neubert
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Name: Lana Oviatt
Subject: Awesome on customer service
Thanks for checking ... You have been awesome on customer service!!
Lana
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Name: Regina Butler
Subject: Mike DeLorenzo
Thanks again for your tireless effort. ...
Whoever says customer service is dead has never encountered Mike DeLorenzo! Your help is invaluable.
Sincerely,
Regina Butler
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Name: Debi Evans
Subject: WOW
WOW...now that's service! Thank you sooo much ... I really appreciate it. ... Thanks again
Debbie
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Name: Joe Winters
Subject: Thank You again
Received the lock yesterday and installed it last night. Everything works fine....Just wanted to Thank You again for all your help.
Joe Winters
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Name: Taz Brown
Subject: I will recommend you to fellow purchasers
Thanks, we have received the items and your company will [be] the 1st stop in the future I will recommend you to fellow purchasers.
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Name: Mark Stringer
Subject: Can't Beat Your Service!
I received my lock today ! Exactly as ordered ! And it was here before I really needed it ! Can't beat your service ! Thank You very much !
Mark
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Name: Peter Webb
Subject: You'll Be Hearing From Me Again
Thank you for the contact. I really appreciate your business attitude. We did purchase the locks and I have been using them. You'll be hearing from me again. I'm not going back to our previous supplier ... Thanks again.
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Name: Brad Stowell
Subject: Great Service!
Thank you for the great service!
Brad
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Name: Donna McFetridge
Subject: Excellent Customer Service
Thank you for your excellent customer service!
Donna E McFetridge
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Name: Tony Kelso
Subject: I will recommend your company
Thank you very much ... I will recommend your company to anyone in need of hardware, etc. Tony Kelso
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Name: Arth Brown
Subject: Salesperson David
I wanted to take the time and personally thank you for the excellent service I received from you and your company. It has been one headache after another with this project and the doors I received. … I was worried about the next interaction with customer service. It then became my lucky day. You were able to understand my concerns, my issues, and were able to solve them. I am very please with the service I received from Taylor Security & Lock and would do business with you again. Thank you again, Sincerely, Arth Brown III.
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Name: Rick Kennerly
Subject: Nice Service
Nice service. UPS dropped them off just now. Thanks.
Rick Kennerly
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Name: Mark Turoff
Subject:
i want to thank you so much for taking the time to read and answer my email. ... you are a credit to taylor security and they should be extremely proud to have someone like you who really cares enough to help above and beyond what we normally see.
Mark Turoff
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Name: Jodi Stecker
Subject:
I just want to let you know that there is a website I go on all the time where people building new homes gather and discuss products, techniques, good home shopping websites, etc. Someone had posted a question about Oil Rubbed Bronze door knobs/levers about brands and the finish and such. I had posted an answer mentioning the great new Venetian Bronze finish of the Kwikset products and how it maintains its living-non-living finish. I also had mentioned that from hours of scouring the internet, I had found a great website for door hardware re: prices and great customer service. Anyways, several people emailed me and wanted to know what website I was praising and I referred them all to you and your company. So, hopefully they have all been flocking your way.
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Name: John Tate
Subject:
I have also referred a neighbor to your website as they are also changing our their door handles and your company has provided excellent service.
Thanks again,
John Tate
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Name: Andy Heisch
Subject:
Thanks again, It's a pleasure doing business with you!
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Name: Mara Cleveland
Subject: Wow, did that save me money
Wow, did that save me money. Thanks so much. I got the notification that it is being shipped today. Can't wait!
You take care. Until next time.....Mara
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Name: Todd Schmutte
Subject: Thank you for your quick response
Thank you for your quick response. I look forward to ordering from your company in the future.
Todd Schmutte
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Name: Thomas Yackell
Subject: Thanks
Thanks ... I really appreciate the personal service you’ve given me on this order.
Tom
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Name: Nick Erickson
Subject: returning customer
thank you for all your help, I really appreciate it, I will be a returning customer, take care, nick
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Name: Randi Caplan
Subject: Thanks again
Thanks again for all of your help on this. I really appreciate the phenomenal customer service. You really made this a great experience.
Best regards.
Randi Caplan
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Name: Tim Wolfe
Subject: Ordered some locks ...
Ordered some locks from Jerry today. He was very helpful and patient while helping me with my order.
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Name: Greg Hirsch
Subject: Excellent Customer Service
Thank you for your help. Your customer service is excellent.
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Name: Victoria Hagemeister
Subject: Thank you very much
Thank you very much ... I appreciate your attention to good customer service.
Victoria Hagemeister
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Name: Pam Bloxom
Subject: Thank you
My order was accurate and complete. It arrived today. Thank you.
Pam Bloxom
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Name: Paul Fish
Subject: outstanding service
I appreciate the outstanding service. I will be looking for some mag lock hardware here soon and will get in touch.
Regards,
Paul
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Name: Robert Read
Subject: You guys rock!
Job well done. I received the locks today. You guys rock!
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Name: Aaron Wetherhold
Subject: High Level of Service
I had purchased a HES 5000 Electronic Strike, and was using it in an application which put a load on the strike, causing the strike not to work. I called the 800 number, pressed #3 for Sales and spoke with Adam.
I had my answer in 30 seconds; I needed the HES 7000 Electronic Strike. Thanks for the extremely quick and accurate information. With this high level of service I will definitely continue to use Taylor Security & Lock for our needs.
Aaron Wetherhold
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Name: Ray Vliet
Subject: great website
Thanks and great website, that was easy.
Ray Vliet
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Name: Maribeth Nelson
Subject: Record Time
I received my order in record time ... Thank you very much.
Maribeth
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