Customer Comments

Name: Nathan McGuire
Subject: David D has been extremely helpful

Your help on this is greatly appreciated = ) I apologize for being a pain. My contact at Taylor security is David Desautels (david.desautels@taylorsecurity.com). He has been extremely helpful throughout the ordering process.



Name: Dan McDonald
Subject: Great Service

Just wanted to let you know I received the 2 locks today. Appreciate the quick resolution and great customer service. Thank you, Dan McDonald



Name: LT Dan Foglton
Subject: It is a real pleasure dealing with people who care

Thank you, it is a real pleasure dealing with people who care.



Name: Linda Smiley
Subject: You have been terrific

Thank you David. You have been terrific in replying and servicing my order.
Thank you so much!



Name: Greg Matson
Subject: Jose is awesome

Jose is awesome.



Name: Gerald Miller
Subject: We are glad we found your website

Thank you very much, we are glad we found your website. happy holidays.



Name: Harald Gruber
Subject: Impressed with the volume of items you have

Hi, I am totally impressed with the volume of items you have.



Name: Joe Sofere
Subject: I have been very pleased with my purchases

Hello, Taylor Security,I have been very pleased with my purchases in the past and I would like to thank you.
Thank you,
Joe Sofere



Name: Jeffrey Double
Subject: Excellent Service

Thank you very much.....excellent service!



Name: Clint Walford
Subject: It's a pleasure doing business with you

Thanks ... It's a pleasure doing business with you and thank you for your time.

Thanks again,
Clint Walford



Name: Anne Marie Sheridan
Subject: Thanks for the great service

Thanks for the great service in past orders.



Name: Matthew Jordan
Subject: I am very happy with the security setup from TSL

I received my security chain yesterday, and I am very happy with the security setup from TSL. The service has been excellent and the products are high quality. Thank you again for the help!



Name: Jennifer Fletcher
Subject: Fortunately, I found your website

I ordered on line to get the free shipping discount ... They arrived on Friday and we were so happy that they came so quickly. Our PE department was in a bind as we had used another vendor previously who shipped us the V660 instead of the V66. Fortunately, I found your website and you had them in stock.

Thank you very much!



Name: Melanie Ide
Subject: Fantastic service

?????Thanks for all your assistance & the fantastic service you provide!



Name: Rene Ramos Arzuaga
Subject: I'll definitely recommend your site/service to family & friends

Thank you very much!!!!

I'll definitely recommend your site/service to family & friends.

Have a wonderful day!!!!



Name: Jorge Monserrate
Subject: Admirable!

Thanks for your very prompt reply, I think that's admirable!

J. Monserrate



Name: Rusty Schwarz
Subject: Order placed & registered for future business

Impressed with the quick reply! Order placed & registered for future business.

Thanks again!

Rusty



Name: Katie Cox
Subject: Best Service I have gotten so far!

Thank you so much for a quick turn around! Best Service I have gotten so far!



Name: Jack Sherman
Subject: Great customer service

Great customer service by the way!!



Name: Alexander Bailey
Subject: ?????Taylor has become my go-to for locks

?????Taylor has become my go-to for locks. I appreciate your selection, service and (usually) speedy processing.



Name: David B
Subject: Taylor Security and Lock is an excellent company to do business with

I recently purchased an ABUS 20/70 Diskus Ultimate Security Padlock from Taylor Security and Lock which I received in the mail today. It is a high quality padlock that is virtually pickproof so I feel comfortable using it to help secure my property. Unfortunately there was a problem with the shipping company losing my package for three days but the Chief Operations Officer of Taylor Security and Lock contacted them twice on my behalf to report the lost package and encourage them to find it. I really appreciate her taking ownership of the problem and helping to resolve it. I have also spoken to some of the other employees there who were very nice and gave me great customer service. Taylor Security and Lock is an excellent company to do business with and I will always consider them first to meet my security needs with the products they offer.



Name: Jason Ganz
Subject: Excellent end-to-end service by all on their staff

I buy small orders (1 lock here, 1 lock there), and even though I'm not a big corporation, a big business, or other type of "bulk buyer," I have ALWAYS been accorded the utmost in respect, and the same high-speed service as a large-scale buyer. I would happily do business again with this company for whether it's buying a lock for gym use, or just for my personal lock collection. Excellent end-to-end service by all on their staff. HIGHLY recommended.



Name: Chris Benjes
Subject: You guys are the best!

?????Excellent, you guys are the best!



Name: Bradley Avram
Subject: Great customer service!

Thanks for the update (great customer service!). I can wait the 3-4 weeks for the lock to come in.



Name: Don Adams
Subject: I just placed the order

Thanks Adam, I just placed the order. I appreciate your help.



Name: Joseph Cantrell
Subject: I look forward to more business with you

Thank you very much for that quick response.

I look forward to more business with you in the near future .

Joe



Name: Aki Kajiya
Subject: Thank you for your support.

You are always prompt.
I placed an order. Thank you for your support.



Name: Mike Pyne
Subject: Super fast response

Thanks so much for your super fast response. I appreciate you getting Schlage to send those collars to me.



Name: Robinson Prebish
Subject: This is why I keep coming back to you for my locks!

?????The order is perfect! You guys rock! This is why I keep coming back to you for my locks! Thanks so much!!!!



Name: Ryan Bourne
Subject: Fastest response ever!

That was the fastest response ever!



Name: Julie Smith
Subject: Awesome turnaround time!

Thanks again ... Awesome turnaround time!

Julie



Name: Stuart Holmes
Subject: Quality Service

Just a quick message to thank everyone involved for such quality service.

Stuart Holmes



Name: Tracy Bierman
Subject: Thanks - you guys are great.

?????Perfect fit, keyed just right, install was less than 15 minutes and everything works great ... Thanks - you guys are great.

T.



Name: Richard Hartman
Subject: Great customer service

I ordered 2 extra keys but only received 1 key. I called and I talked to a man that said he would take care of it, for the lock was shipped directly from Abus. A day later he left a voice mail that he contacted them and the extra key would be shipped directly. I am sending the note to let you know how great he was and the customer service that I receive.

I received the key from Abus yesterday.
He and Taylor Lock are great.
Rick



Name: Daniel Bond
Subject: Order #W33233

Thank you for fulfilling my request for identically-keyed ABUS padlocks.

I'm really pleased with the three locks. It was definitely worth the wait!



Name: Heather Syzmanski
Subject: You guys are AWESOME!

You guys are AWESOME! Our new home is looking beautiful with these lovely door knobs! Hopefully we have them all now...sorry for the separate orders...I spaced on getting the ones for the garage! Best Regards...



Name: Jason Ganz
Subject: Excellent end-to-end service by all on their staff. HIGHLY recommended

I buy small orders (1 lock here, 1 lock there), and even though I'm not a big corporation, a big business, or other type of "bulk buyer," I have ALWAYS been accorded the utmost in respect, and the same high-speed service as a large-scale buyer. I would happily do business again with this company for whether it's buying a lock for gym use, or just for my personal lock collection. Excellent end-to-end service by all on their staff. HIGHLY recommended.



Name: David Rives
Subject: Really appreciate your prompt response

I do ... really appreciate your prompt response and willingness to at least try to rectify the problem.

David



Name: Eileen Canavan
Subject: Thank you for your help

Thank you for your help earlier today in customer service.



Name: Mel Fros
Subject: Your prices are very reasonable

We continue to be very satisfied with your company's products, responsiveness, and timely shipments. Plus (and this is not our primary concern) your prices are very reasonable. Our company places a premium on craftsmanship.



Name: Michael Dasich
Subject: It is great doing business with someone like you guys

Thank you for the speedy and informative reply. It is great doing business with someone like you guys.



Name: Michelle Owens
Subject: I'm impressed

Thanks for your fast response. I'm impressed! Have a super day!



Name: Mikhael Haidar
Subject: This is really great service

Thanks very much ... This is really a great service. Thanks very much ... it was a pleasure to work with you all.



Name: Mike Meehan
Subject: This is why I keep purchasing my Padlocks from Taylor Security

Appreciate your time and replies to my emails. This is why I keep purchasing my Padlocks from Taylor Security, that and the availability of the Padlocks with the Key I need!



Name: Ianetta Funches
Subject: Arrived faster than I expected!

Thank you for the order- it arrived faster than I expected!



Name: Ulrick Nisse
Subject: I owe you beers

I was successful in placing my order today ... and I owe you beers, next time you're near Seattle, and any sort of stuff you sell, I'll be buying from you, from now on, without any looking around, and all that sort of thing.

thanks for your patience.



Name: Pam Digges
Subject: I really appreciate all your patience with my questions

Thank you so much! My door knob was installed today and it works exactly like my old one did -it's just shinier! I'm thrilled and I really appreciate all your patience with my questions.

Pam
Manassas, Va.



Name: Mark Bender
Subject: You are the best

Thanks ... You are the best.



Name: Mark Sakowski
Subject: Your prices are still quite good

Thanks for the coupon code, Cliff. Indeed, Emtek's pricing has gone up ... Your prices are still quite good in comparison to sites like build.com. Thanks for getting back to us so quickly.



Name: Lawrence Kane
Subject: Outstanding!

Outstanding! Thanks for the quick response and the excellent service. It'll be noted when I rate the transaction.



Name: Kevin Taylor
Subject: I really appreciate your assistance

Thank you ... I really appreciate your assistance in trying to get the locks shipped out today.



Name: Kent Simpson
Subject: Great customer service

Great customer service.



Name: Ken Kettner
Subject: You guys are great!

Thanks ... You guys are great!



Name: Karen Ostermeier
Subject: I have passed your website on

Thank you! I have passed your website on to fellow agents. FYI



Name: Jim Kuhn
Subject: I'll get my order in today!

Thanks for the quick response and tips. I'll get my order in today!



Name: Hali Zung
Subject: prompt and exceptional service

Thank you ... for prompt and exceptional service.



Name: Grant Gibbons
Subject: Fast Response!

I certainly appreciate the fast response! ... Thank you again for the all the help!



Name: Frank Patton
Subject: Best service ever

?????wow, that was fast, Thank you! I do appreciate business's that actually take care of their customers! It's a rare find these days! (that has to be the best service ever)



Name: Forest Hodgkins
Subject: Top-Notch customer service!

Thanks for the updated info ... This is top-notch customer service!



Name: Eric Soring
Subject: That is awesome customer service

Wow. Thank you. That is awesome customer service. I will surely recommend your company.



Name: Don Burlison
Subject: I appreciate your fast response

Thanks for your help. I have forwarded your information to the estimator of the project. I appreciate your fast response and hope that we will be doing business soon.



Name: Dodd Family
Subject: Great customer service

Great customer service.



Name: Derrell Cora
Subject: Thank you for the quick response

Thank you for the quick response. Really appreciate it.



Name: Debbie Velez
Subject: Ordering now!

Great news! Thank you for the quick response, that was incredible. Ordering now!



Name: David Weiss
Subject: Thanks for your great assistance

Excellent...thanks for your great assistance.



Name: David James
Subject: You guys are on it!!!

Thank you!

Man... you guys are on it!!!



Name: Tonya Rugge
Subject: I have recommended you to one of my friends :)

I just wanted to let you know that I received everything! Thank you again for assisting me and providing such great customer service. I have recommended you to one of my friends :)



Name: Dave Harris
Subject: Thank you for you efforts

We received the handle and installed it. It works and looks great. Thank you for you efforts in getting it to us--we really appreciate it!



Name: Dave Sturm
Subject: Thank you for the excellent service

Thank you for the Excellent follow up and service you have provided.



Name: Dave Donarico
Subject: Hope your week is blessed!

Thank you for your quick response. Hope your week is blessed!



Name: Coleen Jarnicki
Subject: Thank you for such prompt service!

Thank you for such prompt service!



Name: Clint Williams
Subject: You always do me a good job

Thank you for your effort ... I'll be ordering from you again, you always do me a good job it seems.



Name: Theresa Rayford
Subject: Thanks for the quick shipping

Thanks for the quick shipping



Name: Shep Gordon
Subject: I'll definitely come to you first when I need something

My order just arrived. Thanks for great service! I'm not much of a customer for locks and security stuff but I'll definitely come to you first when I need something you sell.

- Shep Gordon, NYC



Name: Zach Hanby
Subject: The service is great

Hello, I used to work with [Taylor] ... I now work as a builder in SC but I would love to order my door hardware with you since the price is right and the service is great.



Name: Mryon E. Crum
Subject: Rapid service

Thank you for the rapid service.



Name: Bill Craig
Subject: Thanks for the support

Thanks for the support. We are small distributor in the South Pacific always looking for good suppliers. We will add you to our list.



Name: Angela Logothetis
Subject: Excellent service

Many thanks for your excellent service.



Name: Samantha Fisher
Subject: Could be happier

We couldn't be happier with the customer service and quality products.

Looking forward to future orders.



Name: Steve Giannini
Subject: I hope to do more business with Taylor in the future

I hope to do more business with Taylor in the future.



Name: Neil Lamborn
Subject: Recommended Taylor as a good source

Thanks for the quick response. My corporate office in Indiana recommended Taylor as a good source for these locksets.



Name: Tom DeLoughry
Subject: I hope your management team realizes what a good job you are doing!

Thank you!

Your company has perhaps the best and most upbeat customer service I've ever experienced.

I ordered another lock (unfortunately defective) through [another company] a couple of weeks ago, but you made the return so easy I decided to stick with your company. (I'll forward the other correspondence under separate cover. )

This time you gave such personal attention to my puny $28 dollar order that I am truly impressed.

I hope your management team realizes what a good job you are doing!



Name: David Stewart
Subject: Nicely done!

You have a clean website....nicely done!



Name: Brian Murphy
Subject: excellent service!!!!!!!!!!!

Awesome thank you for the excellent service!!!!!!!!!!!

Take the rest of the day off and have a couple or a few adult beverages



Name: Dan Grant
Subject: Thank you for working with me

Received the lock and it worked perfectly. Thank You for working with me on this little matter. I will keep Taylor Security in mind for my security needs. Again, Thank You, Dan Grant



Name: Chuck Eschenbrenner
Subject: Thanks for the quick shipment

Thanks for the quick shipment



Name: Greg Mutch
Subject: Thank you for all the help

Thank you and your staff for all the help.



Name: Cheryl Beck
Subject: Thank you for your help

Thank you for your help in ordering. Looks beautiful!



Name: Connie Burton
Subject: Express Service!

Thank you ... Taylor Security certainly provides express service!



Name: Farrah Cline
Subject: No one could beat your prices

Thanks so much! No one could beat your prices. Couple that with the kick butt reviews, I had to order from yall! Can't wait to receive the products for our new home!



Name: Daniel Cathcart
Subject: Will recommend you anytime

Thank You very much, I appreciate the quick response. ... Will recommend you anytime. Thanks Again



Name: Michael Senn
Subject: Quick response and help

I thank you and the customer service at Taylor Security & Lock for the quick response and help with this issue. Thank you



Name: Julie Corder
Subject: Superb customer service

Thank you so much for saving the day!!!

This has been superb customer service and it is greatly appreciated!!



Name: Darren Patterson
Subject: Pleased with your service

After i received this order i decided i was pleased with your service and that we would continue to use you and no one else for our lock needs.



Name: Tim Barnard
Subject: Many Thanks

I received the order yesterday. Many thanks for the prompt service.



Name: Tom Griffin
Subject: Price was MUCH less than a quote from a local locksmith

This item shipped quickly and was pretty easy to install following the instructions in the package. The price was MUCH less than a quote from a local locksmith too



Name: Stephanie Barkin
Subject: Would do business with Taylor again

Just what I needed for my portable storage unit. I am very pleased with this purchase, and would do business with Taylor again.



Name: Grizzly A Roush
Subject: A+++++

Lightening shipping .... Received item 9 days early, which was perfect timing. I wish all my items were delivered as quickly. A+++++



Name: Gary Hedman
Subject: What's not to like?

Prompt shipping, great price, what's not to like?



Name: Melanie Logan
Subject: AWESOME company! The customer service is EXCEPTIONAL!

AWESOME company! The customer service is EXCEPTIONAL! I needed the locks in a short amount of time and got them only to find their was a mistake with one of them being keyed wrong. Immediately after contacting them, they made the correction and sent me the correct lock over night. I would highly recommend them and will be using them again!



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