Customer Comments

Name: Heather Syzmanski
Subject: You guys are AWESOME!

You guys are AWESOME! Our new home is looking beautiful with these lovely door knobs! Hopefully we have them all now...sorry for the separate orders...I spaced on getting the ones for the garage! Best Regards...



Name: Jason Ganz
Subject: Excellent end-to-end service by all on their staff. HIGHLY recommended

I buy small orders (1 lock here, 1 lock there), and even though I'm not a big corporation, a big business, or other type of "bulk buyer," I have ALWAYS been accorded the utmost in respect, and the same high-speed service as a large-scale buyer. I would happily do business again with this company for whether it's buying a lock for gym use, or just for my personal lock collection. Excellent end-to-end service by all on their staff. HIGHLY recommended.



Name: David Rives
Subject: Really appreciate your prompt response

I do ... really appreciate your prompt response and willingness to at least try to rectify the problem.

David



Name: Eileen Canavan
Subject: Thank you for your help

Thank you for your help earlier today in customer service.



Name: Mel Fros
Subject: Your prices are very reasonable

We continue to be very satisfied with your company's products, responsiveness, and timely shipments. Plus (and this is not our primary concern) your prices are very reasonable. Our company places a premium on craftsmanship.



Name: Michael Dasich
Subject: It is great doing business with someone like you guys

Thank you for the speedy and informative reply. It is great doing business with someone like you guys.



Name: Michelle Owens
Subject: I'm impressed

Thanks for your fast response. I'm impressed! Have a super day!



Name: Mikhael Haidar
Subject: This is really great service

Thanks very much ... This is really a great service. Thanks very much ... it was a pleasure to work with you all.



Name: Mike Meehan
Subject: This is why I keep purchasing my Padlocks from Taylor Security

Appreciate your time and replies to my emails. This is why I keep purchasing my Padlocks from Taylor Security, that and the availability of the Padlocks with the Key I need!



Name: Ianetta Funches
Subject: Arrived faster than I expected!

Thank you for the order- it arrived faster than I expected!



Name: Ulrick Nisse
Subject: I owe you beers

I was successful in placing my order today ... and I owe you beers, next time you're near Seattle, and any sort of stuff you sell, I'll be buying from you, from now on, without any looking around, and all that sort of thing.

thanks for your patience.



Name: Pam Digges
Subject: I really appreciate all your patience with my questions

Thank you so much! My door knob was installed today and it works exactly like my old one did -it's just shinier! I'm thrilled and I really appreciate all your patience with my questions.

Pam
Manassas, Va.



Name: Mark Bender
Subject: You are the best

Thanks ... You are the best.



Name: Mark Sakowski
Subject: Your prices are still quite good

Thanks for the coupon code, Cliff. Indeed, Emtek's pricing has gone up ... Your prices are still quite good in comparison to sites like build.com. Thanks for getting back to us so quickly.



Name: Lawrence Kane
Subject: Outstanding!

Outstanding! Thanks for the quick response and the excellent service. It'll be noted when I rate the transaction.



Name: Kevin Taylor
Subject: I really appreciate your assistance

Thank you ... I really appreciate your assistance in trying to get the locks shipped out today.



Name: Kent Simpson
Subject: Great customer service

Great customer service.



Name: Ken Kettner
Subject: You guys are great!

Thanks ... You guys are great!



Name: Karen Ostermeier
Subject: I have passed your website on

Thank you! I have passed your website on to fellow agents. FYI



Name: Jim Kuhn
Subject: I'll get my order in today!

Thanks for the quick response and tips. I'll get my order in today!



Name: Hali Zung
Subject: prompt and exceptional service

Thank you ... for prompt and exceptional service.



Name: Grant Gibbons
Subject: Fast Response!

I certainly appreciate the fast response! ... Thank you again for the all the help!



Name: Frank Patton
Subject: Best service ever

?????wow, that was fast, Thank you! I do appreciate business's that actually take care of their customers! It's a rare find these days! (that has to be the best service ever)



Name: Forest Hodgkins
Subject: Top-Notch customer service!

Thanks for the updated info ... This is top-notch customer service!



Name: Eric Soring
Subject: That is awesome customer service

Wow. Thank you. That is awesome customer service. I will surely recommend your company.



Name: Don Burlison
Subject: I appreciate your fast response

Thanks for your help. I have forwarded your information to the estimator of the project. I appreciate your fast response and hope that we will be doing business soon.



Name: Dodd Family
Subject: Great customer service

Great customer service.



Name: Derrell Cora
Subject: Thank you for the quick response

Thank you for the quick response. Really appreciate it.



Name: Debbie Velez
Subject: Ordering now!

Great news! Thank you for the quick response, that was incredible. Ordering now!



Name: David Weiss
Subject: Thanks for your great assistance

Excellent...thanks for your great assistance.



Name: David James
Subject: You guys are on it!!!

Thank you!

Man... you guys are on it!!!



Name: Tonya Rugge
Subject: I have recommended you to one of my friends :)

I just wanted to let you know that I received everything! Thank you again for assisting me and providing such great customer service. I have recommended you to one of my friends :)



Name: Dave Harris
Subject: Thank you for you efforts

We received the handle and installed it. It works and looks great. Thank you for you efforts in getting it to us--we really appreciate it!



Name: Dave Sturm
Subject: Thank you for the excellent service

Thank you for the Excellent follow up and service you have provided.



Name: Dave Donarico
Subject: Hope your week is blessed!

Thank you for your quick response. Hope your week is blessed!



Name: Coleen Jarnicki
Subject: Thank you for such prompt service!

Thank you for such prompt service!



Name: Clint Williams
Subject: You always do me a good job

Thank you for your effort ... I'll be ordering from you again, you always do me a good job it seems.



Name: Theresa Rayford
Subject: Thanks for the quick shipping

Thanks for the quick shipping



Name: Shep Gordon
Subject: I'll definitely come to you first when I need something

My order just arrived. Thanks for great service! I'm not much of a customer for locks and security stuff but I'll definitely come to you first when I need something you sell.

- Shep Gordon, NYC



Name: Zach Hanby
Subject: The service is great

Hello, I used to work with [Taylor] ... I now work as a builder in SC but I would love to order my door hardware with you since the price is right and the service is great.



Name: Mryon E. Crum
Subject: Rapid service

Thank you for the rapid service.



Name: Bill Craig
Subject: Thanks for the support

Thanks for the support. We are small distributor in the South Pacific always looking for good suppliers. We will add you to our list.



Name: Angela Logothetis
Subject: Excellent service

Many thanks for your excellent service.



Name: Samantha Fisher
Subject: Could be happier

We couldn't be happier with the customer service and quality products.

Looking forward to future orders.



Name: Steve Giannini
Subject: I hope to do more business with Taylor in the future

I hope to do more business with Taylor in the future.



Name: Neil Lamborn
Subject: Recommended Taylor as a good source

Thanks for the quick response. My corporate office in Indiana recommended Taylor as a good source for these locksets.



Name: Tom DeLoughry
Subject: I hope your management team realizes what a good job you are doing!

Thank you!

Your company has perhaps the best and most upbeat customer service I've ever experienced.

I ordered another lock (unfortunately defective) through [another company] a couple of weeks ago, but you made the return so easy I decided to stick with your company. (I'll forward the other correspondence under separate cover. )

This time you gave such personal attention to my puny $28 dollar order that I am truly impressed.

I hope your management team realizes what a good job you are doing!



Name: David Stewart
Subject: Nicely done!

You have a clean website....nicely done!



Name: Brian Murphy
Subject: excellent service!!!!!!!!!!!

Awesome thank you for the excellent service!!!!!!!!!!!

Take the rest of the day off and have a couple or a few adult beverages



Name: Dan Grant
Subject: Thank you for working with me

Received the lock and it worked perfectly. Thank You for working with me on this little matter. I will keep Taylor Security in mind for my security needs. Again, Thank You, Dan Grant



Name: Chuck Eschenbrenner
Subject: Thanks for the quick shipment

Thanks for the quick shipment



Name: Greg Mutch
Subject: Thank you for all the help

Thank you and your staff for all the help.



Name: Cheryl Beck
Subject: Thank you for your help

Thank you for your help in ordering. Looks beautiful!



Name: Connie Burton
Subject: Express Service!

Thank you ... Taylor Security certainly provides express service!



Name: Farrah Cline
Subject: No one could beat your prices

Thanks so much! No one could beat your prices. Couple that with the kick butt reviews, I had to order from yall! Can't wait to receive the products for our new home!



Name: Daniel Cathcart
Subject: Will recommend you anytime

Thank You very much, I appreciate the quick response. ... Will recommend you anytime. Thanks Again



Name: Michael Senn
Subject: Quick response and help

I thank you and the customer service at Taylor Security & Lock for the quick response and help with this issue. Thank you



Name: Julie Corder
Subject: Superb customer service

Thank you so much for saving the day!!!

This has been superb customer service and it is greatly appreciated!!



Name: Darren Patterson
Subject: Pleased with your service

After i received this order i decided i was pleased with your service and that we would continue to use you and no one else for our lock needs.



Name: Tim Barnard
Subject: Many Thanks

I received the order yesterday. Many thanks for the prompt service.



Name: Tom Griffin
Subject: Price was MUCH less than a quote from a local locksmith

This item shipped quickly and was pretty easy to install following the instructions in the package. The price was MUCH less than a quote from a local locksmith too



Name: Stephanie Barkin
Subject: Would do business with Taylor again

Just what I needed for my portable storage unit. I am very pleased with this purchase, and would do business with Taylor again.



Name: Grizzly A Roush
Subject: A+++++

Lightening shipping .... Received item 9 days early, which was perfect timing. I wish all my items were delivered as quickly. A+++++



Name: Gary Hedman
Subject: What's not to like?

Prompt shipping, great price, what's not to like?



Name: Melanie Logan
Subject: AWESOME company! The customer service is EXCEPTIONAL!

AWESOME company! The customer service is EXCEPTIONAL! I needed the locks in a short amount of time and got them only to find their was a mistake with one of them being keyed wrong. Immediately after contacting them, they made the correction and sent me the correct lock over night. I would highly recommend them and will be using them again!



Name: Brian Whitman
Subject: Awesome transaction

Awesome product and transaction



Name: Garry Stanley
Subject: I would highly recommend

I had an issue with the shipping address being entered incorrectly. Taylor went above and beyond to resolve the issue. I would highly recommend them.



Name: Erik Atlas
Subject: Next time I need a lock ...

SHipped immediately. Arrived two days earlier than estimate. Next time I need a lock, would use Taylor again.



Name: Jonathan Brown
Subject: Quick Shipping!!!!

Awesome Seller. Quick Shipping!!!! Thanks you so much !!!



Name: Daniel R Adams
Subject: Quick shipping

Quick shipping, excellent product



Name: Hildegard Reiser
Subject: Wow, that was fast service

Wow, that was fast service. Thanks so much!!



Name: Patrick Kilebrew
Subject: Appreciate your diligence and effort

I appreciate your diligence and effort



Name: Pete Chacon
Subject: Thanks for your prompt service

Thanks for your prompt service.



Name: Reed Booth
Subject: Very Impressive

?????Very impressive work I really really appreciate it ... appreciate your help in getting this order out so fast.



Name: Rex Ijames
Subject: Appreciate the quick feedback

Perfect. .appreciate the quick feedback.



Name: Richard Reach
Subject: I will continue to praise

Thanx for the quick response. I will continue to praise your product as many guys I come across always ask where I got mine from.

Thanks again.



Name: Rohit Mehta
Subject: You have been a great help

Thank you, Jose. You have been a great help.



Name: Roy Railer
Subject: Hope to do Business Again

You have done everything and more to deliver. Hope to do business with you again.



Name: Rusty Fusilier
Subject: My Orders has Been Placed

Thanks for the discount and your quick response. My order has been placed.



Name: Ryan Rector
Subject: Appreciate? your quick communication!

Thank you very much, I appreciate? your quick communication!



Name: Sam Miller
Subject: Love your easy to navigate site

Love your easy to navigate site.



Name: Scott Peterson
Subject: Thank you so much!

Thank you so much! I really appreciate your willingness to make a special request for me.



Name: Billy Fine
Subject: Thanks for the quick shipping

thanks for the quick shipping



Name: Teri Meredith
Subject: Your Company Seems Terrific

You helped me with an order of Masterloks and they were shipped expediently and the order was perfect...thank you. Thanks so much for all your help - your company so far seems terrific.



Name: Todd Daniels
Subject: Thank you for your professionalism

So is Abus sending out the correct locks or are they waiting to receive the ones I have on hand? Super long process, eh? No sense of urgency on their end considering its there error. At least I can thank you for your professionalism Cliff. Todd



Name: Tony Herring
Subject: WoW! Great Service

WoW! Great service.. i will for sure put you people on my future shopping on the net, and i really will spread the word, tks Tony



Name: Victor Echeverry
Subject: Thank you for your Support

I want to let you know that I received all the items ... thank you for your support!



Name: Martin Webster
Subject: Very Professional

A pleasure doing business with Taylor Security. Very professional.
Thank you and best regards,
Martin Webster



Name: Kyle Walls
Subject: Perfect as always!

Perfect as always!



Name: Kenneth Fritts
Subject: Customer Service was Great!

They shipped the wrong lock, when I notified them they were very responsive and sent the correct one out right away at no additional charge and did not want the incorrect one back. Their customer service was great!



Name: Richard Zapor
Subject: Good that Taylor made it right with me quickly

when my order of 10 identical cabinet locks arrived , one was incorrect .I contacted the supplier and was sent 2 replacements . So ,I wish the locks had all been right to start with but i imagine their manufacturer made the mistake , and they didn't check the package before shipping . Good that Taylor made it right with me quickly . The locks themselves were very good



Name: Forest Luu
Subject: Fast shipping

Fast shipping



Name: Art Pfeil
Subject: Quick delivery

Quick delivery



Name: Woo Su Cheong
Subject: Very Helpful

I talked to David on the phone. He was very helpful for choosing a right padlock for me. Thank you!



Name: Doug Jastremski
Subject: Awesome Locks

Hello!

Wow, what awesome locks! We love them! I would like (6) more - keyed the same as the previous 12. Can someone please call or email me to set this up? If you need the lock code number please let me know.



Name: Rafail Ostrovsky
Subject: Enjoyed the Service

If you have any questions please call. ... Previously I dealt with David Desautels and enjoyed his service.



Name: Don Oja-Dunaway
Subject: Great Service

Thank you for your great service. Don Oja-Dunaway The Milltop St. Augustine



Name: Johana Delgado
Subject: Great Service

Great service. Help on the phone



Name: Walt Friis
Subject: Very Prompt Delivery

Product as described, very prompt delivery



Name: Bruce Nichols Jr.
Subject: Knowledge Telephone Follow up

Fat, good stuff and knowledge telephone follow up.



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